Dave, the guy who get an online Pizza Hut coupon to work, is now an unofficial quality assurance freelancer for the corporation.
A Pizza Hut CSR asked us to forward her info to Dave, who contacted her and showed us the results:
We value you as a customer and appreciate your feedback about the website. We are extremely sorry that you had a bad experience with the website, and after looking into the issue, we found that there was a franchisee online menu problem. We immediately fixed this issue. We are currently in the process of making our website better for customers, and we thank you for bringing this issue to our attention.
If you would like to provide your mailing address, I would be happy to send you a $20 gift card in the hopes that you would try us again.
Please let me know if there is anything else that we can help you with.
Dave’s go-round shows how enduring a trying situation can yield free pizza. Everyone wins here: Dave gets a gift card, Pizza Hut discovers a problem it didn’t know about so it can fix it, and we get the email address of a hands-on CSR who gets things done (Alexa.Robinson@yum.com).