Customer Finds Sears' Free Delivery Isn't So Free
Intrigued by a free delivery deal, Danielle ordered a dishwasher from Sears, but the retailer only reimbursed her $75 of the $81.19 fee.
She explains:
Just wondering if you’ve heard of this.
I bought a dishwasher from Sears. They agreed to reimburse the $75 delivery fee since the item was over a certain amount. They charged me $75 plus $6.19 tax. I received the $75 but not the tax. Where does this “tax” money go? Shouldn’t I be reimbursed for the total amount?
Hope you can assist. I would like to escalate but I don’t know how much time I can give this for $6.
Danielle should contact Sears customer service and straighten this out. Has anyone else been overcharged for a so-called free service?
(Photo: Meg Marco)
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