Vonage Reaches $3 Million Settlement With 32 States

If you had trouble canceling your Vonage account in recent years and ended up getting charged for services you didn’t want, you might be eligible for a refund under an agreement Vonage just made with the attorneys general of 32 states.

At issue were incentive programs Vonage offered to CSRs for retaining customers who called in to cancel. The CSRs were sometimes too eager to earn their bonuses, reports the Jacksonville Business Journal. As a result, “customers reported that cancellation was extremely difficult, and sometimes impossible.”

Vonage will also have to revise its marketing language to make the terms of any agreements clearer, especially with regard to any free services and the cost of any equipment.

Here are the states that are participating. If you’re located in one, and you think you might qualify for a refund, contact your state attorney general’s office.

In addition to Florida, the participating states are Alabama, Arizona, Arkansas, Connecticut, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Michigan, Missouri, Montana, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington, Wisconsin and West Virginia.

“Vonage in $3M settlement with 32 states” [Jacksonville Business Journal]