Whoops! It looks like portions of our site are being blocked! Check your browser settings or contact your network administrator.

American Airlines Fires Web Designer For Helping Customer

×

The Future of Consumerist

Over the last twelve years, Consumerist has been a steadfast proponent and voice on behalf of consumers, from exposing shady practices by secretive cable companies to pushing for action against dodgy payday lenders. Now, we’re joining forces with Consumer Reports, our parent organization, to cultivate the next generation of consumer advocacy.

Stay tuned as Consumerist’s current and future content finds its home as a part of the Consumer Reports brand. In the meantime, you can access existing Consumerist content below, and we encourage you to visit Consumer Reports to read the latest consumer news.

Consumer Reports

airlines

American Airlines Fires Web Designer For Helping Customer

11.17.09 2:18 PM EDT By Ben Popken

airlines customer service american airlines user interface TOP websites design travel readers

Dustin Curtis complained to American Airlines about its poor website user interface. A designer within the company reached out to him to apologize, say how it was hard sometime to design well at a large company, but that better designs were coming down the pike. American Airlines then fired the designer. Authenticity can be a hazard to your job health.

The Incompetence of American Airlines & The Fate of Mr. X [Dustin Curtis via TechDirt] (Thanks to Peter!)> (Photo: nffcnnr)

11.17.09By Ben Popken

airlines customer service american airlines user interface TOP websites design travel readers

Related

  • flying the itchy skies
    American Airlines Flight Attendants File Grievance Over Itchy New Uniforms
  • what loosened relations?
    How Does Trump Cuba Policy Change Affect Travelers & Airlines?
  • the juice is loose
    Lawsuit Claims American Airlines Workers Use Water Cooler Jugs To Ferry “Blue Juice” To Airplane Toilets
  • the vaguely friendly-ish skies
    For Third Year Running, Spirit Airlines Still Scores Lowest For Customer Satisfaction
  • change of plans?
    World Health Organization Declares Zika Virus “Emergency”: Which Airlines Offer Refunds, Rebooking?
Previous Morning Deals
Next Make $20-$40 A Pop Shilling On Yelp
Next Up: Make $20-$40 A Pop Shilling On Yelp

Consumerist

Part of Consumer Reports

Founded in 2005, Consumerist® is an independent source of consumer news and information published by Consumer Media LLC, a not-for-profit subsidiary of Consumer Reports.

  • About Us
  • Connect With Us
  • No Commercial Use Policy
  • Privacy Policy
  • User Agreement
  • Work With Us
  • Privacy Policy
  • User Agreement
© 2005 — 2018 Consumer Media, LLC
Powered by WordPress.com VIP