We’re sorry to hear about Eric’s frustrating experience. Please be assured that it is RadioShack’s policy not to resell used handsets. If an activated handset is returned to RadioShack, we return it to the carrier. Given that, it’s unclear to us how the application ended up on the phone (we’re looking into it), but we’re glad that our associate was able to provide Eric with a replacement Palm Pre.

RadioShack Customer Care

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