It’s bad enough when they lose your luggage, but what do you do when the airline loses your 83-year-old mother? File a claim? Poor Vera Kuemmel had to answer this very question as she waited in vain at the baggage claim of the Tampa airport.
Wheelchair-bound Elfride Kuemmel was on her way back home to Tampa Monday when a US Airways employee wheeled her on to the wrong connecting flight.
The 83-year-old wound up in Puerto Rico, where she was initially told she’d have to spend the night at the airport.
Vera, of course, objected to this idea.
“I was upset, and I told them there was no way they were going to leave her in the airport all night waiting to leave on a flight at 3:30 in the afternoon,” she told the local news.
US Airways ended up buying Elfride dinner, a hotel room, and a flight back to Florida. First class.
Elderly Tampa woman ”lost” by US Airways [10Connects]