Here is a phone number and email address for reaching Lowe’s executive customer service:

336-658-3599 (takes you directly to a live a executive customer service rep)
1-866-900-4650 (general executive customer service pool)
email: execustservice@lowes.com

Here’s a guide to how you should act once you reach them.

(Photo: Ruth L)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.