Reader Eric wants a Zune. He found a great deal on a refurbished one at overstockdealz.com, placed his order, and a few days later received his package. It contained an $8 Zune cable. Here’s his letter:
Last Monday I placed an order at OverstockDealz.com for a 30gb Zune as
a gift for my wife. She is an EMT and is looking for an entertainment source to relax to in between emergency calls.
The package showed up a few days later and instead of the Zune, all I received was a sync cable for the Zune, which OverstockDealz.com lists as a $7.99 item.
I then proceeded to call them, but I just reached voicemail. I contacted them via their joke of an online form. (You have room to type in maybe three sentences if you are lucky.) I have also since called back several time and left several more messages. I have actually spoken to somebody there twice now. The first one said he was in sales and the proceeded to transfer me to customer service, which led straight to another voicemail box. Another time I reached a gentlemen who I believe was named Curt, and he apologized and said there was nothing that they could do and that I should understand how busy their customer service is (apparently they are very busy ignoring other people as well.) I have even found their corporate number, but calling that leads to a small menu of choices that lead only to more voicemail boxes. I left a lovely message on one of those boxes that I needed to speak to someone by the end of the day yesterday or I would be contacting the BBB and alerting The Consumerist.
I do realize I can do a chargeback, but as OverstockDealz.com has it at by far the lowest price, (I believe this is for a refurbished model.) I would much rather receive the item I paid for.
I am about to contact the BBB, but I also decided to write you guys so that you can warn people about OverstockDealz.com.
Faithful Consumerist Reader
Eric, I know you want the nice price, but I’m afraid it’s chargeback time. Any company that’s going to act like shipping you a cable instead of a media device is your problem is just not worth your time. You’ve contacted the company, you’ve tried to work it it, and they’re blowing you off. Unless you want to get stuck with a hundred dollar adapter for a device you don’t own, call your credit card company today.