Walmart Stops You And The Assistant Manager For Refusing To Show Receipt

These receipt checking stories keep coming in and they just keep getting weirder. Reader Patrick was shopping at a Memphis, TN Walmart to buy a firearm, some ammunition and some groceries. First, Walmart refused to sell the groceries and the ammunition because Patrick was buying a firearm.

Then, as the Assistant Manager was carrying his firearm ( it is store policy that a manager escorts the firearm out of the store) another employee demanded to see a receipt. Patrick refused, as he had not even touched the firearm. The employee refused to let him leave, and Patrick decided to return his purchase instead of showing his receipt.

Here’s a basic run down of my WalMart experience from this past Saturday in Memphis, TN. I went there to buy 1)firearm, 2)ammunition for firearm, and 3)groceries. I knew the firearm would take the longest so I went to the sporting goods counter first with the intent of buying the firearm and ammunition back there and groceries up front ( I had produce). I was going to have my initial purchase in its own basket and flow through the self check out with my groceries.

While waiting for the government approval to buy the firearm, I gathered my groceries and the ammunition. The cashier, who really was nice and pleasant, kept telling me it would be just another five minutes and to wait instead of going up front and buying my groceries. After an hour the approval came through so a manager was called to complete the sale. We waited 15 minutes for Assistant Manager Ladarrel to show up. He checks the paperwork then tells me he can’t ring the ammunition up with the firearm. I would have to take them to the car and come back. Since I had already spent an hour waiting so far and no one in sporting goods bothered to point out that store policy, I decided I would just buy the ammunition at another time. I already had to wait in 2 separate lines. I didn’t want to make it 3. Ladarrel sells me the firearm. I give him cash. He gives me a receipt. He then says it is store policy that he escorts the firearm out of the store. So he, holding the box with the firearm, follows me and my shopping cart to the front of the store. When I walk to a check out line he tells me he has to escort the firearm out of the store immediately and I would have to take the firearm to my car and come back to buy the groceries. I explained I could not secure or even hide the firearm in my car so once I put the box in my car I was leaving. He insisted I could not buy my groceries at that time. So, we abandoned the cart and went to the door.

When he reaches the door checker, he, still holding my purchased firearm, stops and tells me to show them my receipt. I say that I don’t do that. He says it’s store policy. I explain that it’s my policy not to show my receipts unless absolutely necessary. Soon another man who apparently is in charge of the front joins in and insists that unless I show my receipt I can’t have my firearm. I try to explain that not only did I give cash to Assistant Manager Ladarrel AND he gave me a receipt of sale AND he has been in complete possession of the firearm since the sale; he escorted me from the back of the store to where we were standing. At no time had I been in possession of my merchandise. He knew he had sold me the merchandise and he knew I was the owner at that time. It was useless. We argued for about 10 minutes. It all came down to their saying that unless I showed proof of ownership the merchandise was not mine. I insisted that not only did Ladarrel know I owned the merchandise so he was illegally in retaining possession of it; the proof was located in the records they are required to keep for a firearm sale; records that Ladarrel had personally verified for accuracy.

Finally, I said I wanted to return the item. They insisted that without a receipt I could only get store credit. I told them that I paid cash and I would get cash. We walked to the sporting goods counter and they easily printed a copy of the receipt from the register. I received my cash back and they kept the firearm. I left and went to a grocery store and a sporting goods store. All in all, I would have spent over $450 at WalMart but other companies received my business.


That policy makes no sense.

(Photo:Brave New Films)