Attention: This is gross. If you don’t want to read this post, we understand.
Colleen is going to wash her clothes before she wears them from now on. Why? Well, she bought a pair of pants from Old Navy that were, well, soiled. You know. In the crotch region. By a female. The words “snail trail” were used.
As if that wasn’t bad enough, when Colleen took the pants back and tried to discreetly tell Old Navy what was wrong with them, they were total jerks to her.
Realizing that this was a sensitive issue, I asked for a manager at the checkout counter and attempted to be reasonably discreet when I spoke to her. It wasn’t pretty. The manager was SO defensive and although she did say “I’m sorry” once, her attitude was horrible! She made me feel like I was in the wrong for being disgusted about the pants. She wasn’t empathetic at all and it went badly, with excuse after excuse about WHY it could have happened, instead of saying, “I’m so sorry, how horrible, let me take care of this for you.” She actually said, “Well, it’s not as if we did this on PURPOSE!” Sheesh lady, I never said you did, I just want you to know so you can prevent this in the future!
Realizing I was getting nowhere fast, I quietly told her I would call corporate to express my dismay, and her response was “Go ahead!”. Nice! So I did, literally dialing their number on the way out of the store. The rep there WAS empathetic and understanding, and promised that she’d have the district manager call me. I told her I had planned to return two items and shop in ON tonight, but after dealing with the manager, I was so turned off I left. I felt mortified when she was talking to me, and I was so embarrassed that she reacted like I was somehow in the wrong for expecting to buy clean clothes! I don’t even want to go back to the store.
To make the rest of a long story short, I never heard from a district manager. I did hear back from the Old Navy rep at corporate who apologized again, and sent me a $50 gift card for my troubles, and told me I didn’t need to return the pants. (Um, yeah, cause I’m going to wash them and wear them after this?) The pants were close to $20, so the end result here is that Old Navy puts my value as a customer at $30
Colleen says she’s now auctioning the pants off on eBay. We’re sufficiently grossed out by her descriptions that we’re not even going to look at the auction. We’re just taking her word for it. Our work here is done.