After Andru’s story about Verizon not taking his privacy concerns seriously hit our pages and the front page of Digg, the Verizon Damage Control team swung into action. Andru had this problem where whenever he logged into his Verizon FiOS account, he saw the personal information on some other guy’s account. When he contacted the guy, the other guy said he saw Andru’s info as well. Over eight months of broken promises by Verizon and the problem wasn’t solved. So Andru blogged it. Once it started getting internet attention, Andru got two calls and several emails from Verizon people and a Verizon exec ended up having a tech stay on the line with Andru for an hour getting it fixed. Andru then asked for compensation for his three quarters of a year of hassle. Verizon gave him 10 months free FiOS, a $1500 value. Ii think it’s actually good thing when the customers can force the big corps to do right,” Andru tells The Consumerist.
FiOS Damage Control Swoops In After Man Blogs Privacy Concerns
By consumerist.com February 7, 2008
- what's in your inbox? Verizon E-Mail Vulnerability Left All Users’ Messages At Risk
- fix it yourself Verizon’s Refusal To Repair Landline Service Leaves Elderly Man Without Phone For Months
- no fios for you Verizon Nearing End Of Plans To Build FiOS Network
- unbundling the bundles Verizon FiOS To Offer More Flexible Channel Bundles
- as fast as molasses Netflix Streaming Speeds Getting Worse For Comcast and Verizon FiOS Customers