Wii Stolen From Porch, Amazon Executive Customer Service Replaces For Free

I read consumerist everyday and your tips help me procure a Wii for xmas. I had bought one through Amazon, and it was delivered when I wasn’t home. By the time I got home, someone had stolen it off my porch…

I tried calling regular customer service who offered to refund my account but couldn’t help me get another Wii. I emailed Executive Customer Relations at Amazon and they were able to get me another one without having to wait and get lucky again. I wouldn’t have known to use that email address to get better service without your blog. So, thanks and happy holidays.

– Kyle

That’s right folks, there is a magical email address for acute Amazon.com customer service issues, and it’s ecr@amazon.com. Before using it, you should try calling 1-800-201-7575, use one of their online forms, or have them call you.

(Photo: funny strange or funny ha ha)