Rodrigo writes of American Airlines, “In the last 4 travels between me, my wife and my father-in-law, ALL of them had been pretty bad. But the last one was the worst by far.” However, they had lots of miles to cash in, a tight budget, and travel needs, so it was back into the belly of the beast for one more adventure: “First nonsense of the day was when the lady there claimed the maximum was 50 pounds for the luggage. Ok here we go again.”
My wife, suspecting this was coming again since the same thing happened last time, waves a document issued by AA stating that international flights such as this one (to and from an overseas city, including the legs inside US) were 70 pounds maximum…”
The AA lady doesn’t read it and proceeds to repeat the same garbage over and over. My wife waves the document again and again stating: please read this. Is this not an AA policy? Do you question the validity of this? Why don’t you go access the same information. through one ear and out the other.
Sometime later the conversation turned into the AA lady stating to my wife, and I quote: “your daughter cannot travel for free.”. My wife takes out my daughter’s plane ticket, takes out the ticket receipt, and shows her: “oh this is not a receipt”. My wife explains: “here is the amount paid + tax + fee = total, it is printed in the same paper as a plane ticket but it is a receipt, AA said this is the receipt, we paid for it, please call the sales agent if your computer somehow doesn’t show. AA lady: “this is not a receipt, your daughter is not booked in the flight and she cannot go”. My wife: “that is fraud from AA”. At this point I lose it, yell at the AA lady and go away to take care of my screaming daughter (she is 1 year old).
And so the conversation goes on and on for 1 hour and 40 minutes. When it was 10 minutes before the plane departure time somehow, mysteriously, everything gets resolved, my wife gets her boarding passes, luggage gets checked in, no explanations given, no apologies, no nothing.
(Thanks to Rodrigo!)