Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?

We now have pictures of the Playstation 3 that Sony refused to repair under warranty because the unit was too dusty. Sony originally claimed that the pictures would not be released without a subpoena, and that the dust presented a threat to their technician’s health that could only be alleviated if our tipster paid $150. After our posts, Sony abruptly reversed course and released the pictures to our tipster. Sony’s letter, the pictures, and our poll, after the jump.
Thank you for contacting us regarding our Warranty policy as it pertains to the condition of your PLAYSTATION 3 console.

After consultation with legal counsel, SCEA has determined that the photographs of your console as returned to our service center are neither confidential nor private. Consequently, we may lawfully release these photographs to you. Because the photographs are not confidential, we may also release them to media who inquire about your recent internet postings concerning the console.


Cindie Smith
Sr. Manager Technical Support, eService & Security
Sony Computer Entertainment America
Consumer Services Department

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