We love a happy ending. Sam has written in with the good news that Amex was able to get a full refund from Best Buy after they sold him a box of bathroom tiles instead of a hard drive.
One more update, I was contacted by American Express and they were able to resolve the situation and they obtained a refund from Best Buy. I should be seeing that show up on my account in a couple of days. Thanks for the help and I’m glad this story was able to educate some people on how not to get screwed by Big Business.
Way to go, Sam! Yay for Amex! Credit cards can offer an additional level of protection from fraud, and this is a great example of that.