115 Calls To Verizon, And FIOS Still Doesn't Work

Poor Jason. Eight months after ordering Verizon FIOS, he is still without decent phone, television, or internet service, though not for lack of effort on his part:

I have spoken with 115 service representatives and 44 supervisors over a period 64 hours combined on the phone with Verizon. I have been hung up on 37 times, placed on hold a total of 21 hours, and been promised callbacks, which I did not receive, a total of 18 times. It has been 8 months since I ordered the service, and I still have not been given a single resolution.

Jason’s full ordeal, after the jump:

My story starts back in December of 2006, when I moved into a house with a Verizon FIOS ONT present on the back of my home. I looked up the current offerings on the FIOS website and decided to go with the three in one (Phone, 15/5 Internet, TV) one bill package. What I’ve gotten is not remotely what was ordered, and has cost me greatly in time, money, and patience.

I have spoken with 115 service representatives and 44 supervisors over a period 64 hours combined on the phone with Verizon. I have been hung up on 37 times, placed on hold a total of 21 hours, and been promised callbacks, which I did not receive, a total of 18 times. It has been 8 months since I ordered the service, and I still have not been given a single resolution.

I have tried to cancel my service, only to be promised a prompt resolution by another supervisor, who told me to not worry about the billing issues until I received a correct bill will all three services included on one bill. That was a month and a half ago. Yesterday I received two bills, one for my phone service, with a credit of $189.00, and an Internet / TV bill with a balance of $1,195.00. Then, as I walked in the door from checking my mail, the TV service is disconnected.

To date, I have never, not once, had the long distance service I requested, nor call waiting. It took one and a half months to get a working dial tone, which had nothing to do with the premises, it was “simply an account flag that had not been set”. My HDTV channels are not the ones I ordered. My internet service is constantly up and down, requiring a daily reboot of the ActionTec wireless router supplied by Verizon.

I’ve gone to the Attorney General, the BBB, and now I’m going to the Consumerist. If my services are not repaired / corrected / or removed with a refund of all money paid to Verizon since December, I will be taking this matter to small claims court.

When escalating forty-four times still fails to produce results, sue. Before filing, try launching the feared Executive Email Carpet Bomb to warn the Verizon suits that their telecommunications empire is about to dance the small claims tango.

(Photo: Maulleigh)