Why We're Not Telling Geek Squad CEO Which Agent Stole The Porn

from ben@consumerist.com
to Robert Stephens
date Jul 5, 2007 12:49 PM
subject looking for comment re: VIDEO: Consumerist Catches Geek Squad Stealing Porn From Customer’s Computer

Hey Robert,

Just left you a message but we’re getting ready to publish a video about how we found a Geek Squad agent taking images and video from a computer we took in for repairs and copying them to his thumbdrive. If you have a second, I’d love to get a comment.

from Stephens, Robert (GeekSquad)”
to ben@consumerist.com
date Jul 5, 2007 2:29 PM

Ben,

If this is true, it’s an isolated incident and grounds for termination of the Agent involved. I’ll need the name of the Agent to launch an internal investigation immediately. Are you willing to provide this?

-Robert Stephens

from ben@consumerist.com
to “Stephens, Robert (GeekSquad)”
date Jul 5, 2007 4:57 PM

Robert,

Well, no. The main thrust of our story is that this is a systemic problem. We think it’s just luck of the draw this agent got caught rather than another. It’s an issue that needs to be addressed broadly in your organization, and across the computer repair industry as a whole. I’m sure you can make the point internally and remind agents of best practices without making an example of one person, perhaps even more effectively.

PREVIOUSLY: VIDEO: Consumerist Catches Geek Squad Stealing Porn From Customer’s Computer