Cancelling XM Radio Like Teaching Molasses To Flow Uphill

Image courtesy of XM: I am now changing the words that I use.

Here’s a video of an aggrieved Opie and Anthony fan trying to verify that his XM radio account was canceled. First the rep starts out saying the account is canceled, then he says it’s suspended, then he says it’s canceled.

CUSTOMER: They begin with different letters, they sound completely different.
XM: I am now changing the words that I use.

Part of the problem seems to be the rep’s command of English. He says grammatically correct sentences, but they have no logical flow. This was the subscriber’s fourth call, and while it looks like another strikeout, an update he posted to his YouTube description indicates that the next morning his account was finally canceled. Unleash the streamers. — BEN POPKEN

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