Top Geek Squad Stories To Date

The 10 Page Geek Squad Confession – “Stealing Customers’ Nudie Pics Was An Easter Egg Hunt”
“Geek Squad agents scour your computer for those porn pics you and your girlfriend(s) took, and load it onto their thumb drives. Even the ones you thought you deleted.”

Deja Vu: Geek Squad Gives Elderly Couple’s Hard Drive to Flea Market
“…an elderly couple who trusted the Geek Squad to repair their computer, only to get a call from a good Samaritan who bought their hard drive at a flea market.”

Geek Squad Sued For Videoing Customer In Shower
“”You could see him on the video setting it up,” Vasquez said. “I was shocked.””

80% Of Geek Squad Employees Say They Don’t Use Anti-Static Wrist Straps
“56% of Geek Squad employees responding to a poll on a company online forum said they found “no reason” to use anti-static wrist straps when repairing customer’s computers.”

Geek Squad Gouges
“As many computer technicians know completing a malware removal takes more than 24 hours just for scans. In order to meet turn times of less than 24 hours we were told to complete work quickly, not double check our work and not complete full scans.”

Geek Squad Charges $415 Dollars To Replace A Hard Drive; Makes Customer Retrieve Data Files Himself
“It seems that despite the fact that Geek Squad bills itself as a friendly alternative to scary computer repair places who’ll rip you off, they’re not even as good as your friend at work. Maybe O. would have been better off if he’d just offered his friend $250.00 if he could get the computer to work.”

Court Transcript Of “Peek Squad” Agent’s No-Contest Plea
“…the court transcript detailing former Geek Squad Agent Hao Kuo Chi “no-contest” plea in the case of his alleged setting up a cameraphone while on call in a customer’s house and recording a young woman taking a shower.”

Geek Squad City Tell-All VS Founder Of Geek Squad
“Chris J, the ex-employee, alleges that Geek Squad City techs receive little training and are recruited from fast food counters. He says the techs have no access to technical manuals for your computer. Repairs are often done by “shotgun approach” where they “spray” your computer with parts in the hopes that will fix the problem, he says. Superglue is used to make repairs. No one gets trained in the on-site tools needed for doing component level repair.

Needless to say, Robert doesn’t quite agree with all that.”

(Photo: Laughing Squid)


Edit Your Comment

  1. Avery says:

    hilarious comment from the tell-all story, quoted below for your entertainment

    i worked for the geek squad for 6 months, training? i believe i have good computer repair skills but i still was a little scared, it is the geek squad so i imagine that you need to be an expert, so i asked in my job interview about trainig, and the manager for the geek squad department told me that, they dont give any training, that you get in with what you now and the rest you learn as you go.

    we had machines and “things” for reparing computers that we never used because we did not know how, i remeber i saw there was a compress air machine, i tought it was for tires but no it was an official geek squad computer air cleaner, after a year of the geek squad beeing open, it had never been used, and i have countless stories.

    i just felt wrong chargin people so much money for the shitty job we did, and if you asked the manager (mister computer brains) he got mad.


    ps: when i left, i stole 5 memory sticks

    i deserve them for doing more than the others

  2. leetdood says:

    Wow, that guy starts to sound like he’s a decent guy in the shitty job.. then he casually mentions that he stole 5 memory sticks because “He deserved them.”

  3. Jackson West says:

    Just to clarify, my friend Irina from Geek Entertainment TV is the woman pictured, and wore that shirt as a gag for Valleywag “Schwag” party.

    I don’t think she’s secretly filmed anyone in the shower, and I’m sure she wears an anti-static wrist strap at all times.

  4. paramnesiac says:

    I got charged $290 for two weeks labor to repair an overheating laptop. Their solution: new hard drive.

    I reinstalled the old HDD and ran an extra fan (has been working flawlessly for 48+ hours), and they refuse to refund the new HDD as they didn’t register the serial number and can’t verify their own product.

  5. Westchaser says:

    Purchased a new laptop at BestBuy. Salesman said, “We offer a free ‘tuning’ service that will increase your laptop processing power by 20%.” I said, sure; go ahead. When I asked for details on what they were changing or tweaking, I was told it was proprietary information. I watched the GeekSquad tech pull a thumb-drive from his pocket and started tweaking the registry, etc.

    I get the laptop home and certain things don’t work such as LightScribe. Worse than that, I am presented with errors while the desktop is loading. I only wish I kept a detailed list of all the things I discovered that GeekSquad completely f-ed up on my laptop. I can tell you this; they disabled a handful of key Windows Services which, per my aforementioned example, is why LightScribe was not working amongst other things.

    They even talked me into installing TrendMicro’s antivirus/firewall suite as well as Spy Sweeper. After a few days of UTTER CHAOS on my system, I placed a support email to TrendMicro who was quick to say their product should not / could not exist in tandem with Spy Sweeper.

    GeekSquad are amateurs at best. Anyone who didn’t have a bit of technical savvy would never have figured out what was wrong with their laptop, post-geek ‘tuning’.

    What a disaster. I highly recommend NOT using GeekSquad or any other service that REFUSES to tell you exactly and precisely what changes were made to YOUR computer.