Inside, a list of 80 different Sprint company phone numbers by department.

Want the retention department? That’s 888-273-9460. Reach the credit department? 800-639-6116? Track a subpoena request? 703-433-8860. It’s all there.

These numbers should be current as of 04/07.

---

Amazon Activations 800-201-7575
Any purchase from Amazon.com
This is also the Customer Care number for all phones purchased from Amazon.com

Blackberry Sales 877-619-4998
Blackberry sales for individual and small business a/cs

Blackberry Technical Support 866-303-2450
Technical transfer department for troubleshooting and education for the BlackBerry only.

Boost Mobile Customer Care (BOOST4U) 888-266-7848
“Customer Care – reboost etc. If customer wishes to purchase Boost product
instruct customer to visit http://www.boostmobile.com”

Boost Mobile Returns 866-789-8292
Customers within the first 30 days looking to return a Boost handset

Boost Order Support 888 266 7848
“BOOST Customers – assistance with order status equipment or services within 30 days of purchase”

Boost to iDEN porting 866-286-8988
When customer has a prepaid BOOST account and is interested in porting to a post paid iDEN account.

Buy Back Program 866-364-5680
Number not available from Canada. Customer must dial from US
old units no longer operable or old units which customer doesn’t want. NOT phones being upgraded or swapped. also can refer to http://www.nextelbuyback.com

CDMA Business Telesales 800-526-1160
Business customers who want to purchase a phone. Customer interested in setting up a Business land line should not be transferred here.

Cellhire 800-753-8315
Customers interested in the Cellhire Nextel Rental Program

Credit Escalation Team (CET) 800-639-6116
If deposit amount needs adjustments for Intra Company Porting – IDEN to CDMA & CDMA to IDEN porting

Credit Dept (CFS) 800-639-6116
Warm transfer here if a manual review is needed or if a unit limit review is needed ****To run credit Prompt 1 will be used. For Manual review Prompt 2 will be used****
Only transfer if they ask to speak to customer

Customer Care – main number 800-639-6111
“CC for ENSEMBLE (consumer) Accounts 611 Send on Nextel Phone”
“After 30 days from purchase OR 2) ACCOUNT CHANGES… customer wants to downgrade rate plan or change PTN (Personal Telephone Number) billing address spelling etc.”

Customer Care – Corporate/Government Accounts 800-390-9545
For all account changes Provide IMEI number from phone: get customer to enter # * MENU ->

Customer Care – NEXTEL Partners 888-539-2400
CC for Accts in Partners Markets to refund credit on account

Customer Care – Spanish 866-235-1184
CC for Spanish language callers. Request a Spanish-speaking agent.
“After 30 days from purchase OR 2) ACCOUNT CHANGES… customer wants to downgrade rate plan or change PTN (Personal Telephone Number) billing address spelling etc.”

Customer Care – World Wide 360-662-5202
“i2000 CC. Options: 0 Rep 1 Worldwide Rental 2 Existing U.S. & Canada 3 Outside U.S. & Canada 4 Visiting in U.S.”
“If customer wants to rent a phone give out this number and transfer to 1-800-754-6905. Also this is a free call for Nextel Worldwide cell customers when abroad.”

Datapod NEXTEL (NOL Support) 866-265-8305
“OARRS programming for customer phone (address book direct connect numbers PTN; NOL; Wireless web services”as per Datapod – Customer care can also handle OARRS issues

Dealer Support a.k.a. Sales Activation Support 866-338-3728
“If order is in FAST ask for call queue 2980. 1)NO SERVICE Meaning after tech triage
“”NEXTEL”” does not appear on phone’s display with charger plugged in”
Verify Order Status. If order is in FAST consult Dealer Support Process for applicable FAST queues and ask for call queue 2980

Denver Credit 720-206-3664
Fax credit applications incl Lightbridge number

Dunn & Bradstreet 800-234-3867
If credit score disputed by client
Customer Contact for Credit Information

EDRP 888-503-3078
Employee Discount Rate Plan – Transfer number for Sprint Nextel employees who are looking to upgrade / purchase a new phone
Enterprise Existing Sales 888-756-1002
Phone purchases by existing Enterprise clients

Enterprise Prospect Sales 888-756-1002
Phone purchases by new (prospect) Enterprise clients

Equifax Credit Bureau 800-685-1111
If credit score disputed by client
Must Have Order Number

Experian Credit Bureau 888-397-3742
If credit score disputed by client
Customer Contact for Credit Information

FDT Support Ensemble 866-338-3728
assistance completing FDT order
DO NOT connect customer to FDT Support

FDT Support Enterprise 866-338-3728
assistance in completing Enterprise order

FDT Support Government 866-338-3728

FedEx – Spanish 866-477-7533
For Spanish speaking customers wanting to tracking a fedex shipment.

FedEx Tracking in USA 800-622-1147

customer number 800-463-3339 dialed in Canada connects to Canadian site. 800-463-3339 dialed in USA connects to USA site.
“Give agent the FedEx tracking number or ask for “”in-transit domestic”””

Finance Corporate Enterprise 800-905-9876
Overdue accounts who need to make payment before making any new purchases
Only accepts customer payments: nothing else at all

Fraud 888-788-0788
Only transfer customers whose accounts have been turned off by Fraud Management or received a bill but has never signed up for services

In House Claims 800-639-6111
If customer has a lost or stolen unit and no Signal Ins or has called as had problems with Signal must go through Customer Care; CC will transfer on to correct in-house section

International Rental Partner – Cellhire 800-753-8315
To rent an international unit

Intra Company Porting (Business accounts iDEN to CDMA) 888 788-4727
Transfer existing iDEN business customers looking to port to the CDMA network.

Motorola Customer Care (Telenav Reflash) 800-590-9845
Telenav Reflash for GPS software issues

NASCAR Nextel Chase Promotion (CDMA sales) 888-781-0314
For customers interested in purchasing CDMA products for the NASCAR Nextel Race to the Chase promotion.

Motorola Express Customer Service 800-590-9845
1 yr Phone Warranty Service

National Sales Support Desk (NSSD) 866-393-5231
Please be sure that you are ONLY using this number for assistance with Cancelled / Suspended accounts.

Nextday Accessories 888-321-6398
Accessory purchases only-must pay by credit card
no accessory can be charged to Nextel account

NEXTEL Automated pay by phone service 800-784-2608
Customers who wish to pay bill by phone

NEXTEL Customer Finance Collection 800-456-6070
Overdue accounts who need to make payment before making any new purchases OR to register a dispute
Only accepts customer payments: nothing else at all: opt 2 for payments or opt 6 to register dispute

Nextel Customer Finance Collection Spanish 866-711-2405
Collections – Spanish

NEXTEL Employee Phone Purchase 800-639-6115
Nextel Employees who purchase a phone

NEXTEL (iDEN) Enterprise / Business Solutions 866-805-9890
For Customers who are interested in setting up iDEN CL/GL accounts

NEXTEL Government And Corporate Major Accounts Care 800-390-7545
“Major corporations like Canon USA Ford Motor Microsoft U.S. Federal Government departments etc.”
CSM shows ‘GOVERNMENT’ or ‘CORPORATE’ in Ensemble Toolbar instead of Business/Personal account

NEXTEL HR 703-433-4000
Nextel Corporate Human Resources (HR)
Refer job applicants to nexteljobs.com

NEXTEL Investor Relations
refer customers to sprint.com
Nextel investor info for general public

Nextel Lost or Stolen Dept 866-840-9536
customer care for lost or stolen unit to cancel a lost or stolen unit

NASCAR Nextel FanView (iDEN) 800-799-5921
When customer inquires or wants to purchase NASCAR Nextel FanView display and/or other FanView accessories

NEXTEL Partners Customer Care 888-566-6111
Nextel Partners customer care

NEXTEL PARTNERS Credit Dept 888-566-1166
Internal Nextel Calls only. Do not distribute internal # to customer or prospect.

NEXTEL PARTNERS Mail in Rebate Program 888-284-7838
For Partners Mail in rebates questions

NEXTEL PR Communications 703-433-4700
PR requests from Media or Public
“Non-order non-account questions only”

NEXTEL Roadside Assistance 866-265-8287
Customer Care for Roadside Assistance

PowerSource Phone Sales – Corporate and Government Accounts 866-288-1609
Transfer to this # if a corporate or government account needs to buy a PowerSource phone

PowerSource Activations 866-398-0455
Customer should call this number to get their Powersource phone activated.

PowerSource Upgrade Blowout 866-288-1609

Premier Club 866-840-9542
“CC for Premier (HD reps have no tool to identify – only Telesales via DNIS “”whisper””)”

Rebate Help Desk 800-298-8450
Status of Mail in Rebates
Customer must have already mailed form

Retail Activations 888-763-9835
Customers who have ordered through retail store – need activation
For Dealer activations

Retentions / Cancellation: Account Services 888-273-9460
For Ensemble a/cs
“Deactivate Return Units
React of A/C within 30 days: Customer can reach by calling customer care and requesting care to transfer to account services”

Retention (after call transferred to Telesales) 877-241-0888
If a customer is transferred to Telesales from retention and does not want an offer from Telesales
“If a customer is transferred to Telesales from retention and does not want an offer from Telesales. Warm transfer the customer back to 877-241-0888. There is no IVR on this number
please warm transfer and DO NOT PROVIDE NUMBER TO CUSTOMER.”

Sales Support Desk – iDEN Consumer Telesales orders 866-789-8292
“Telesales Sales Support Desk – customer assistance with order status
equipment or services within 30 days of purchase”

Sales Support Desk – iDEN Business Telesales orders 866-860-6274

Sales Support Desk – CDMA Consumer Telesales orders 866-289-8375
“Telesales Sales Support Desk – customer assistance with order status
equipment or services within 30 days of purchase”

Signal Insurance 888-352-9182
Insurance coverage requests; existing insurance with defective phone (outside of 15 days)

Signal Insurance – Spanish 888-352-9182
Insurance coverage requests; existing insurance with defective phone (outside of 15 days)
advise customer to call Signal choose option 1 and request Spanish speaking rep. Signal will do internal transfer to Spanish rep. Reps recognize Spanish and will do auto transfer if customer doesn’t speak any English

Spanish Sales 866-203-2515
Spanish speaking who wish to place order

Subpoena Compliance Dept. 703-433-8860
Refer customers that call in concerning subpoenas to this number at Nextel headquarters

Technical Support (iDEN) 866-265-8311
“tech support primarily handles tech issues-error messages such as no service
service restricted and DC private restricted and VM issues but now will take billing and rate plan calls.”
Phones with VM issues and error messages

Technical Support (CDMA)”customer dial #2 on their CDMA phone or dial 888-211-4727 and say “”technical support”” on the IVR”
“Tech support primarily handles tech issues-error messages such as no service
service restricted and VM issues.”

Telus Mobile 800-463-8988
For customers/prospects who want to establish service in Canada

Trans Union Credit Bureau 800-888-4213
If credit score disputed by client

UPS tracking 800-742-5877
“If dialed from Canada goes to Canadian HD hours 4:00-20:00 Monday to Friday
closed Sat Sun.If customer dials from USA goes to American HD 24hrs/7days”

US Postal Service (USPS) 800-275-8777
tracking services for individual customer’s shipments

Web Tech. Support Problems 866-265-8305
“Technical Support for Web Services Wireless Web.”
“includes nextel.com: to add NOL opt 1 for order status return accessories
equipment charges. opt 2 equipment purchase or reacts. opt 3 accessory purchase. opt 4 discontinue service. opt 5 make payments and bill inquiries”

Well Verified Number for New Activations 866-450-1708
Refer to Well Verified Job Aids (fraud prevention measure)

“Wireless Broadband Trial in Raleigh-Durham NC” 800-639-8357
“For callers interested in the Nextel Wireless Broadband Trial in Raleigh-Durham NC”

— BEN POPKEN

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.