Top 5 Online Banks For Customer Satisfaction

You can’t please all of the people all of the time, but you can try. Here’s a list of the online banks that are trying the hardest.

The Top 10 Biggest Banks for Online Banking Are:

• Bank of America
• Citibank
• SunTrust
• National City
• ING Direct
• Wells Fargo
• Washington Mutual
• Wachovia
• U.S. Bank
• Chase

Of those banks, here are the best ones for customer service:

• Wachovia
• Washington Mutual
• Chase
• Bank of America
• Wells Fargo

The source for this list was the 2007 comScore Online Banking Report, which conducts the survey “based on a massive, global cross-section of more than 2 million consumers who have given comScore permission to confidentially capture their browsing and transaction behavior, including online and offline purchasing.” —MEGHANN MARCO

Wachovia Tops Online Bank Survey; Citibank, WaMu Show Gains [MediaPost]

comScore Reports Increasing Importance of Customer Satisfaction in Online Banking as Industry Matures and Competition Heats Up [comSCORE]
(Photo: spcoon)