No Exchange: Best Buy Manager Tries To Void XBOX Warranty

Best Buy has a 30-day return/exchange policy that includes the XBOX, but is that any reason to try to void someone’s warranty just to get them to go away? We think not. Reader Steve was waiting in line at Best Buy while another customer was trying to exchange his defective XBOX. Steve writes:

The clerk told the customer that Microsoft handles all warranties on the Xbox360 and that Microsoft would not allow BestBuy to exchange the device.

The customer asked again to exchange the product because he only had it for less than three months. The clerk asked the department manager over and he promptly removed the front bezel to view the anti-tamper sticker, and declared that they could do nothing for him because the Xbox360 anti-tamper sticker had been tampered with. The customer denied ever opening the case of his Xbox360.

I got quite interested and stepped to the side of the lady in front of me and looked at it from about 3 foot away (arms reach). The sticker was in place and had not been removed! The manager then picked at the sticker to my horror and I then quickly approached the counter and told customer, quite loudly, to not let the manager pick at the sticker.

Damn, Best Buy! If your store doesn’t handle XBOX returns after 30 days then just say that and stand your ground. Don’t tamper with a guy’s XBOX out of spite. Read the rest of Steve’s email inside.

Steve writes:

Dear Editors,

I was at the local Bestbuy here in Springfield, MO and was third in the line to exchange a product. I looked ahead and saw a gentleman with an Xbox360 with a faulty DVD drive trying to get an exchange. The clerk told the customer that Microsoft handles all warranties on the Xbox360 and that Microsoft would not allow BestBuy to exchange the device.

The customer asked again to exchange the product because he only had it for less than three months. The clerk asked the department manager over and he promptly removed the front bezel to view the anti-tamper sticker, and declared that they could do nothing for him because the Xbox360 anti-tamper sticker had been tampered with. The customer denied ever opening the case of his Xbox360.

I got quite interested and stepped to the side of the lady in front of me and looked at it from about 3 foot away (arms reach). The sticker was in place and had not been removed! The manager then picked at the sticker to my horror and I then quickly approached the counter and told customer, quite loudly, to not let the manager pick at the sticker.

I was prepared to throw a fit on the behalf of the timid customer right then and there and declare to all those that were around that the manager had voided the warranty himself, but the manager realized he was busted and quickly allowed the exchange.

Steve

That’s just mean. —MEGHANN MARCO

(Photo: mulad)