Complaints Work! Time Warner Cable Exec Fired After An Avalanche of Customer Complaints

Bye, Roger Keating head of Time Warner’s SoCal regional office since 2003. You’ve been fired because Time Warner Cable sucks and its your fault. From The LA Times:

Roger Keating, head of Time Warner’s regional office since 2003, was done in by an avalanche of complaints about Internet and e-mail outages, TV channel lineup changes and pressure to sign up for digital service. Customers were most annoyed by maddeningly long — and sometimes futile — waits to reach a human by phone.

They have a tall order ahead in repairing strained relations with customers and winning back the more than 10,000 people who have canceled their subscriptions since October.

“I’ve given up calling them,” said John Toal of Culver City, who owns a photo business that went 10 days without Internet service last month. “I can’t stand staying on hold for an hour and a half.”

An hour an a half?! Jesus tap-dancing…. No wonder he got fired.—MEGHANN MARCO

Time Warner Cable exec ousted over poor service [LA Times] (Thanks, LMS!)
(Photo: snofla)