UPDATE: Radio Shack Screams Nonsense On Phone With Rebate-Seeking Customer

Daniel writes in a happy ending, with an unexpected twist, to his Radio Shack rebate complaint we posted yesterday.

The rebate has suddenly been sent out today, at least this is what the website shows. By the way, the CSR, Patrick, lied to me, the rebate processor is a not Radio Shack, it’s a vendor, www.web-rebates.com. They process rebates for many companies. Still, the responsibility is on Radio Shack to select a reputable company to represent them, as their vendor.

In this era of keeping every iota “on brand” and “on message,” do companies just run out of paint when it comes to customer care? — BEN POPKEN