Natalie was having a bad week, so she went hog wild and ordered a mattress and frame from JC Penney, but their subcontracted delivery service just couldn’t seem to deliver the damn thing. First they rescheduled with no notice: “Hi, we’re here a day early!”, then they showed up without Natalie’s frame.

I call the outsourced delivery service AGAIN – the frame will be delivered sometime the week of the 11/26 – well, that didn’t happen. I called and they tell me “we just got it in” and will be in your area December 2 nd. You’ll get a call the day before as to when the time will be – I wait and I wait today. I called JC Penneys twice to complain and put in two reports. Currently, that report is in limbo with customer relations. I may hear back from them next week, but not holding my breath.

Ugh, this is why we just go to IKEA and do everything ourselves. Yes, it seems more annoying, but honestly sometimes it’s just worth it. Paying $118 dollars for jerks to not deliver a mattress is uncool. We also recommend buying products like this from stores that specialize in them. Anyway, the best part of Natalie’s email?

The icing on this cake is that I ordered a little something to go with my new mattress. Not from JC Penney! I’ll give you a few hints. I’m replacing an old one. It’s semi-expensive. I’m recently broken up with my boyfriend and the product requires 4 Double A batteries….(:
I anxiously waited a whole week for this product – it finally arrived yesterday, and they sent me the wrong item! In fact, they sent me two items half the size – they’re each called the “Mini Mouse” –
OY!!!

Natalie is having a baaaad week. Let’s all show her some love in the comments while she waits for her shipping refund. —MEGHANN MARCO

Natalie’s email inside…

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Natalie writes:

“First of all, thank you for dealing with the messy effects of consumerism and customer service! I can’t tell you how much I hate both– I do all of my shopping online because I can’t stand stores and the crowds anymore, but unfortunately, now I’m starting to experience bad customer service through my online orders as well! It’s so frustrating –

Anyway, so I finally decided to say “screw it” and charged a nice full Serta mattress and frame on my Mastercard. I’ve been having back issues for 2 years because I sleep on my roommate’s old, ragged, twin day bed. Found a good deal on JCPenney.com. I really don’t ever order from them, but you know how expensive mattresses are, so the 40% discount was thrilling. As you know, delivery charges get expensive — $118 just to get the mattress and frame to my door, and they won’t set it up either. Bought the mattress November 14th – they called to say they were delivering in my area, Saturday, Nov 17th. I was supposed to be home from 3-7pm. 7:45pm rolls around and no word. I call the delivery service, not JCPenney, the delivery service they subcontracted to! They had no idea where their delivery guy was – he wasn’t answering his phone! So, no, I wouldn’t be getting the mattress that night. Not only did I have to call them and ask, but they didn’t know when they’d be delivering the following week. Instead, I called them on Monday. Said that I’d be home Wednesday. Fine. Confirmed. Supposed to be coming Wednesday. Tuesday morning I get a wake-up call saying they are coming that afternoon! Okay. Once again, I accommodate and have my landlady let the delivery guy in.

That evening, post-delivery, I get a call from the delivery guy. He noticed that my order had a frame and he wasn’t sent with the frame! I mean, who delivers the mattresses without a frame? Getting very mad at this point and really want at least a delivery fee refund!

I call the outsourced delivery service AGAIN – the frame will be delivered sometime the week of the 11/26 – well, that didn’t happen. I called and they tell me “we just got it in” and will be in your area December 2nd. You’ll get a call the day before as to when the time will be – I wait and I wait today. I called JC Penneys twice to complain and put in two reports. Currently, that report is in limbo with customer relations. I may hear back from them next week, but not holding my breath. Supposedly, they have to “decide” whether or not to refund my delivery fee. If I wasn’t so desperate for a new mattress, I would have had them take the whole thing back a week ago!

The icing on this cake is that I ordered a little something to go with my new mattress. Not from JC Penney! I’ll give you a few hints. I’m replacing an old one. It’s semi-expensive. I’m recently broken up with my boyfriend and the product requires 4 Double A batteries….(:

I anxiously waited a whole week for this product – it finally arrived yesterday, and they sent me the wrong item! In fact, they sent me two items half the size – they’re each called the “Mini Mouse” –

OY!!!

Natalie”

(Photo:Zesmerelda)