Peter’s fridge rail cracked. Samsung sent him the wrong rail, then told him he should’ve purchased a “technical parts book” for $35 before placing his order. Samsung refuses to refund his shipping or part, and want to charge him for return shipping, as well as for the proper left rail and shipping.

When Peter asked for the service rep’s supervisor, the rep said that he was the supervisor.

This is BS. Peter needs to call back, state his demands, and demand to speak with the real supervisor. Either/or try for executive customer service.

Peter’s letter and more pix inside…

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“I purchased sometime ago a great Samsung fridge spent about $1200.00, few years later a plastic rail holding a vegetable bin cracked and I called Samsung parts department I said to them that I need a rail assembly for the left side the guy asked again if it’s a left which was kind of strange but I said that I’m sitting right in front of the fridge and yes it’s a left side.

Few weeks later I got the rail and well it’s the right side even though on the pick slip it is indicated they sent me a left. I called them again but they said that it depends where you standing and my left is actually the right if you are standing behind the fridge and I should order parts book for $35.00 before I order the part because this is a
“technical part” to see what I need.

They flat out refused any shipping refund and do not want too pickup shipping and want to charge me for the part and shipping again. I do not care about the money the part was ten dollars and that’s with shipping but they think the five dollar part should be replaced by a repair service because they know that the back of Samsung fridge is actually the front is completely absurd and if anything the repair rep should know to ask if I’m standing behind the
fridge.

When I asked to talk to supervisor the rep told me he is the supervisor, I also wrote an email to Samsung directly and they just told me to talk to somebody in parts department so I’m just getting nowhere.

My question is should I pursue this stupid thing more or should I give up and order the part again and keep the wrong one (it’s not worth sending it back I would pay more that five back to ship this to them)”

FRONT OF FRIDGE

CHILLED BIN

LEFT RAIL

RIGHT RAIL

LEFT AND RIGHT RAIL

SENT RAIL

— BEN POPKEN