Angry Phone!

In an otherwise uninteresting Fast Company article involving Lewis Black’s take on customer service, an article written for people who wish they were reading something better than Fast Company, is this picture. I

t’s a graph of what pisses people off most about automated telephone systems.

We think there should be an extra plot point at zero for, “After you get a live person, they hang up on you.”

What’s your zero on this graph? Respond in the comments or tips at consumerist dot com.

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