Rick needed a replacement earbud gel on his Jabra Bluetooth headset. He’s a Cingular customer so he went into a Cingular store to buy one. They told him he would have to buy an entirely new headset.

This is a device currently selling for around $99.

Rick walked across the street to Verizon. There, they gave him FOUR gels for FREE.

Rick says he kinda looks like Zaf in the BBC show Spooks, pictured at top right. Looks slightly disgusted, like someone burned his crumpet. Well, thanks to Verizon, now he’ll be getting his biscuit buttered.

In addition to the free gels, he scored the cute girl behind the counter’s phone number and took her out for dinner on Saturday night.

“[Verizon] didn’t try to get me to break my contract with Cingular and port my number to them, they bent over backwards to give me good customer service, it was a wonderful experience,” says Rick.

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