Cox Outsources 411 To Filipinos

Cox has outsourced their 411 service to the Philippines, a frustrated San Diego consumer complains. “Bear” finds the operator’s accents difficult to understand and claims they, “don’t understand the intricacies of the English language.”

Further compounding the problem, Bear says, is that Cox is using an outdated database, frequently resulting in a wrong number and requiring multiple callbacks.

When initially confronted, the Cox operators denied being in the Philippines, but the supervisor Bear asked to speak to confirmed this was the case. The supervisor stated the staff understands English and speak clearly.

Just pray Cox’s cost-cutting measures don’t inspire the managers of 911…