As the FCC winds down its lip-service commenting period on Chairman Ajit Pai’s plan to roll back net neutrality rules that stop internet service providers from interfering with the things you do and see online, we wanted to remind you of that time we challenged more than a dozen cable companies — all of whom publicly claimed to love the core ideas of neutrality — if they would put those rules into a legally binding contract; not one of them said yes. [More]
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AT&T, Feds Settle Dodgers Lawsuit Over SportsNet LA; Blackout To Continue
By 3.24.17
The Department of Justice and AT&T settled a lawsuit claiming DirecTV — which AT&T purchased in 2015 — colluded unlawfully with other carriers about their negotiations to carry SportsNet LA, the only cable channel in Los Angeles to air most Dodgers games. But that doesn’t mean the cable provider will be adding the channel to its lineup anytime soon. [More]
DirecTV Asks Court To Throw Out Justice Dept. Lawsuit Over SportsNet LA
By 2.13.17
It’s hard to be a baseball fan in Los Angeles. For what feels like ages, the LA Dodgers have had an exclusive deal with Time Warner Cable — now Charter — to air their games in the area. Other carriers reportedly have tried to get access to the games but were stymied, eventually leading to a complicated court case where the Justice Department sued DirecTV over allegations of colluding unlawfully with other carriers in negotiations with SportsNet LA. Now, DirecTV is fighting back. [More]
Cox Expands Data Caps, Now Charges Overage Fees In 8 States
By 1.25.17
There’s been an air of inevitability around it for some time, but Cox customers around the country are finally getting the bad news for real: This week, the cable company has started telling millions more subscribers that they will be facing overage fees in the near future. [More]
DOJ Sues DirecTV Over Blackout Of SportsNet LA
By 11.2.16
The Justice Department has filed a lawsuit against DirecTV, alleging that the nation’s largest satellite TV provider illegally shared non-public information with other pay-TV companies about their negotiations to carry SportsNet LA, the only cable channel in Los Angeles to air most Dodgers games. [More]
Cox Must Pay $25M For Failing To Stop Repeat Pirates
By 12.18.15
Weeks after a court ruled that Cox Communications had deliberately ignored repeat piracy offenders and put up roadblocks to prevent certain copyright holders from filing infringement claims, a jury has handed down a $25 million verdict against the cable and Internet provider. [More]
Judge Says Cox Refused To Pull Plug On Known Copyright Pirates
By 12.3.15
Earlier this year we told you how apparently innocent Cox cable/Internet customers had gotten caught up in a piracy lawsuit filed against the company by a music publisher. While some of those customers were able to remove themselves from the dispute, a judge has ruled that Cox knowingly allowed pirates to continue using their broadband accounts in violation of the law. [More]
Cox Receives $595K Slap On Wrist For Failing To Prevent Data Breach
By 11.5.15
In Aug. 2014, a hacker used a clever bit of social engineering to talk his way into accessing the personal information for an unknown number of Cox cable, Internet, and phone customers. For its failure to shield its system from this sort of outside invasion, the pay-TV company has agreed to pay $595,000 to the FCC. [More]
Jury: Cox Violated Antitrust Laws By Forcing Customers To Rent Set-Top Boxes
By 10.30.15
Should you be forced to be required to pay your cable company extra money for a set-top box in order to get cable TV service you’re already paying for? According to a federal jury in Oklahoma, which recently returned a $6.31 million verdict against Cox Communications, the answer is no. [More]
Cox Customers Convince Court To Remove Them From Piracy Lawsuit
By 7.7.15
We recently told you about a number of Cox broadband subscribers who were caught up in a piracy lawsuit filed against the cable company by music publishing giant BMG Rights Management. These customers said their personal information should not be involved in this legal dispute because they had nothing to do with the alleged content theft. Last week, the judge in the case sided with some Cox subscribers while saying that others hadn’t done enough to separate themselves from the dispute. [More]
Innocent Cox Customers Fighting To Prevent Personal Info From Being Turned Over In Piracy Lawsuit
By 6.16.15
Imagine you get a letter from your Internet service provider giving you some odd news: You’re not being accused of piracy, but there’s a court order demanding that the ISP hand over your information to a copyright holder who thinks you might be a pirate. That’s the case for several Cox customers who have been caught up in a lawsuit between the cable company and a mammoth music publisher. [More]
Report: Cleveland’s Cox Cable Customers Will Soon Be Subject To Data Caps
By 5.14.15
Cox cable customers are about to join many of the rest of us nationwide in a club that nobody particularly wants to be in: the not-so-illustrious crowd of those who have usage limits on their home broadband service, and have to cough up extra cash for any extra bits and bytes. [More]
Time Warner Cable Says It’s Not Seeking Rebound Romance With Cox
By 4.27.15
It’s only been a few days since Comcast and Time Warner Cable got tired of waiting for the inevitable regulatory objections to their wedding and called off the whole $45 billion marriage. While Comcast can enjoy the single life for a bit before deciding what to do next, TWC is already being linked to multiple suitors. First there was news that Charter, who was originally rejected in favor of Comcast’s bigger, sexier proposal, was once again standing outside TWC’s window with a boombox over its head. Now come rumors that TWC may be trying to make some merger magic happen with Cox. [More]
Time Warner Cable Hates Dodgers Fans, Tells Them To Switch To Cable Companies They Can’t Get
By 3.31.15
Baseball season is only days away, and the L.A. Dodgers are fresh off a 94-win division title season. Yet a large number of Dodgers fans can’t watch the games on TV because the cable sports channel owned by the team and Time Warner Cable has yet to reach deals that would let other pay-TV operators in the region carry the station. And TWC’s answer to these fans is mind-bogglingly idiotic. [More]
Google Fiber May Come To Phoenix, Cox Customers Receive 100% Coincidental Speed Boost
By 9.4.14
We all know that this country doesn’t have nearly enough competition in the broadband Internet sector, but it’s a little sad to watch what happens when one of the nation’s cable giants faces some unexpected competition. Google Fiber’s gigabit connections may soon grace the city of Phoenix, Arizona. Oh, and back in July, Cox Communications gave their customers with faster broadband plans a completely coincidental 100% speed increase. [More]
Federal Appeals Court Tells Porn Copyright Trolls To Just Stop It Already
By 5.28.14
While you may — and probably do — hate your cable and Internet provider, a number of these companies have been doing one thing right over the last few years, by refusing to hand over user information to copyright troll lawyers looking to extort money out of people for allegedly sharing porn over the Internet. Yesterday, a federal appeals court handed down a ruling that could send a number of these trolls back under the bridges whence they came. [More]
Americans Dissatisfied With Their Cable Companies, Especially Comcast And Time Warner
By 5.20.14
In news that will not surprise Consumerist readers, a massive annual survey of American consumers shows that we are all generally dissatisfied with our cable and Internet service providers, and that we find Time Warner Cable, Comcast, Charter, and Cox just a little bit less satisfying than average. [More]
List Of Companies With Worst Customer Service Scores Is Full Of Familiar Names
By 1.8.13 — Updated: 3.19.13
Bank of America, Comcast, Time Warner Cable, Delta, Charter, American Airlines — these are just a few of the all-too-familiar companies sitting comfortably in the back of the pack in terms of customer service for 2012. [More]
