Madam, this yarn is defective.

If you try returning a product that’s worn, used or out of the packaging, many retailers will say no. Instead of crossing your arms and saying, “Because I said so,” when a clerk asks why you want to make a return, try four simple words.

“The product is defective.” PocketChange says,

“If a manager questions the defect, the fact that it scratches you or digs into your feet (in the case of shoes) could certainly be a manufacturer’s defect. Retailers can’t and won’t call you a liar and will usually take it back without question.”

Sometimes getting ahead just a matter of semantics. The devil could get Mother Theresa to bleach his boxers if he just framed the question right.

“Retail Fu Part 2: Words to Shop By” [PocketChange]

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