Due to overwhelming popular demand, the Apple Battery Program site was down for a bit. Banuba was forced to phone the call center to find his computer was affected.

“After 18:25 on hold, a CSR named Tim answered the phone, by leaving dead air and the sound of a call center for almost 30 seconds while I–sounding manly and not like a moron at all–said “helloooooooo” repeatedly into dead air.”

Eventually Tim came back but it was all for naught. The Apple reps are using the same website to diagnose and process battery exchanges. Could he please try his call again later, maybe in an hour or two?

Of course, either of them could have looked in this handy chart provided by some guys calling themselves the Consumer Product Safety Commission or some such nonsense.

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