Verizon Cancels Consumer Affairs’ Broadband For Downloading Too Much

Consumer Affairs recently got a terse cancellation note from Verizon Wireless’ Unlimited BroadbandAccess service:

“We … found that your usage over the past 30 days exceeded 10 Gigabytes. … This level of usage is so extraordinarily high that it could only have been attained by activities, such as streaming and/or downloading movies and video, prohibited by the terms and conditions…”

An explanation impervious to dissection by any rationale mind. It’s Consumer Affairs… of course they were steaming pornography and downloading warez on their Verizon Wireless Unlimited account. Makes sense!

Of course, the problem is twofold: how can Verizon call a Wireless Broadband Service ‘unlimited’ when 10 gigs is your cap? But the other problem was that Consumer Affairs hadn’t downloaded 10 gigs worth of pornography over the last thirty days. They’d downloaded less than 2 gigs over the course of twelve months.

Hey, Verizon! Next time you decide starting to accuse customers of being high-downloading porno fiends, you might want to check the company name on the bill.

Verizon Limits Its “Unlimited” Wireless Broadband Service [Consumer Affairs]


Edit Your Comment

  1. Fleury says:

    The parallel is if Verizon cut off my telephone service for using it too much.

    Local service was not “unlimited” as stated. They also would then accuse me of calling phone sex operators as the only activity that possibly could explain it.

    How did Verizon not win the worst company contest again?

  2. ACurmudgeon says:

    Sprint does the same thing.

    The company I work for recently moved, only to discover that bellsouth won’t provide us DSL (after we moved, and they came out to install) and comcast doesn’t run to the building. Even though we are small (12 people) and don’t need it, we have to switch to a T1. Expensive and it takes more than a month to get. We are waiting now, doing our business sharing a 24.4 modem connection between 12 of us. It sucks. Our boss bought one of the Sprint wireless broadband card, in hopes of using that (shared) because they too offer “unlimited” access. Only we read the fine print first. Apparently it is totally up to their descretion to shut you down. No limit listed, just a bunch of “cause we say so” legalese.

  3. Karmakin says:


    Streaming Video is against their ToS? That’s just awful.

  4. Vinny says:

    I love how they throw all that speed at you and then tell you you can’t use it to stream video, etc. What the hell do I need the speed for then? Telnet?

  5. Paul D says:

    10 bucks says Verizon’s advertising for the Unlimited BroadbandAccess
    touts the ability to download video and multimedia content at high

    Ironic, no?

    Can anyone confirm?

  6. Falconfire says:

    Yeah they do.

    Most broadband providers (even DSL and Cable landlines) advertise unlimited speed and bandwidth but then put such huge restrictions on everything that you never actually GET what you paid for. Its part of the reason one of my coworkers actually bought a T1 line for his house, because when all was set and done for less than their unlimited access with his T1 he got faster speeds and true unlimited bandwidth.

    Check your service contract I guarantee you even if its unlimited there is a per-day cap on it.

  7. Ben Popken says:

    Pietari writes:

    “You can go to and download let’s say Battleship Potemkin, M, The Cabinet of Dr. Caligari and The Golem. That’s over 10G right there, completely legit and a show of good taste to boot. The accusation would be completely baseless even if they had downloaded over 10 Gigabytes.”

  8. Hooray4Zoidberg says:

    What moron paper pusher would authorize them to shut off “Consumer Affairs”. It doesn’t take a very high IQ to realize that it’s going to come back and bite you in the ass.

  9. Although Sprint’s ToS may be just as draconian, they have (at least so far) been a lot more lenient with their EV-DO usage in practice. I recently got a Pocket PC usable as a modem, and did a whole lot of research about this. Verizon is getting notorious among “whoo-hoo-37eet-cellz-fonez-hackrz” for canceling EV-DO service when you actually try to use it.

  10. Nelson said the service, which Verizon introduced in Fall 2003, can be hindered if one person downloads too much.

    “The wireless spectrum is a limited and finite service,” he said.

    Wireless is not something you can just dump stuff on. It’s not a cargo plane. It’s a series of tubes. Airborne tubes.

  11. Papercutninja says:

    The scary part is if other providers start doing this. End of internet fun forever.

  12. pete says:

    I’m praying that Spitzer gets a whiff of this.

  13. creamsissle says:

    I was on the fence as to whether or not I wanted to buy an EVDO card and service from Verizon. This post just helped me decide against it.