Remember Ryan from yesterday? He wasn’t pleased with his treatment by a junk removal service. The guys who showed up threw around curses, mocked his pitiful possessions and also charged higher than their estimate. Some of you weren’t too happy with Ryan either.

Well, right or wrong, his efforts with the 1-800-GOT-JUNK customer service people were successful. He got an apology and the manager refunded him half the difference between the first estimate and the second charge.

…your items should not have been re-estimated due to our team’s oversights… We do not condone or tolerate the use of foul language or disrespectful actions or attitudes in our organization be it amongst our own employees or more importantly with our customers. I am terribly sorry that you had to be exposed to such behavior.

Here’s to complaining!

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Previously: 1-800-GOT-JUNK Hires Punks

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