Does anyone know a good, direct way to contact Ebates.com?

David purchased a TV through Circuit City and clicked through Ebates.com to get an additional $50 rebate. He has yet to receive his money or an answer to any of his emails or online queries to customer service.

FatWallet and CircuitCity have confirmed that the purchase was indeed tied to Ebates.

Hopefully by posting his message here someone will have an idea or the Ebates customer service team will spot it and get on the case.

UPDATE: Anne-Marie suggests emailing Dylan Campobianco, the Customer Care Manager at customercarereply [the at sign] ebates [the dot sign] com.

UPDATE: Ebates responds, after the jump..

Dylan from Ebates writes:

“Dear Ben,

Great site!

I would love to respond by saying that Ebates has nothing to do with mail-in rebates, but we do offer cash-back to our members who shop on-line. We would be glad to help the customer who posted on your site, and Anne-Marie is correct about our email address. (customercarereply@ebates.com) We currently have a very low response-time, and should get back to your customer within the day.

If you’d like to invite me to be a poster that would be great. In any case, I really like your site and wish you all the best.

Sincerely,

Dylan Campopiano
Customer Care Manager
Ebates”

We’ve given Dylan a login so maybe he will have more to say.

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