AirTran Wins, Midwest Loses in Fastest Telephone Customer Service

Here’s the results of our week-long investigation into how fast it took airlines to pick up the phone.

AirTran wins, proving themselves not just lean, and cheap but an efficient airline. Midwest.. we think they’re using Wright Brothers era bicycle parts in their telephone switchboard.

You can check our math by downloading this Excel sheet with the raw data.

Previously: Time to Human thread.