How Long to Get a Human?

Here’s how long it’s taking to reach a human at various mobile phone carrier customer service lines today.

Nextel wins again. The biggest movers versus yesterday’s test are AT&T and Sprint. Virgin Mobile features an “organic” electronic voice operator to navigate their system. She opens with, “Hey, what’s up? I’m Simone and this is Virgin Mobile at your service. What do you want to do?”

We use the customer service hacks in the GetHuman database which are supposed to be the swiftest ways to get a live person on the line. For those so inclined, raw Excel stats after the jump.

Raw excel data:


Yes, we’re purposely staggering who gets called first.

Previously: How Long Does it Take to Get a Human?


Edit Your Comment

  1. Karmakin says:

    Quite frankly, none of those wait times are really that bad :p

  2. Ben Popken says:

    That’s because we’re using the secret “get a human fast” codes. The point is not to demonstrate that wait times are long, but to compare the results across companies, and eventually, industries.