Consumerist
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follow up
Sued College Ain't Exactly Harvard
Remember that story about Trina Thompson, the woman who sued her college after she couldn't get a job? Turns out maybe the institution had it coming. More » -
follow up
Metrolink Addresses Confusing Wording Regarding Monthly Passes
It looks like someone at Metrolink in Southern California reads The Consumerist, because their communications manager responded today to yesterday's post about some potentially confusing language on their website. He even posted a suggested revision to the language in an attempt to clear it up, and is asking for reader feedback. More » -
iphone
Missing iPhone Back In Reader's Hands
Dino reports that he met with "Emerson" and now his dad has his iPhone back:
Got the iPhone back now and went to the AT&T store and now activating it via iTunes. Phone seems to be working just the pictures in the camera roll were deleted along with recent calls.
Thanks again to the Consumerist and all their crafty readers.
Case closed!
PREVIOUSLY: Missing iPhone Mystery Solved By Consumerist Readers In 55 Minutes
UPDATED: "My iPhone Is Missing, And Some Guy Is Taking Pics Of Himself With It!" (Photo: Vincent J. Brown) -
results
Missing iPhone Mystery Solved By Consumerist Readers In 55 Minutes
Wow, that was impressive! In less than one hour after we posted about Dino's dad's lost iPhone, Consumerist readers were able to locate his Facebook and Hi5 accounts, track down his name and home address, and even get him to respond via email—something Dino and his dad weren't able to do yesterday. Dino just wrote us and said "Michael Smith/Emerson" contacted him and promised to return the phone tomorrow.
Update: the phone has been returned! More » -
follow up
Pistol Whipping Pizzeria Owner Was Ex-Mobster In Witness Protection Program
Well, this explains that Goombah Pizzeria owner's apparent anger management issues: he was a former hit-man who'd served prison time in 2004 after pleading guilty to 2 murders. More » -
Remember the father and son team who cut in line at Walmart, then threatened an off-duty police officer with bodily harm, then were arrested? They've been charged with battery, and the off-duty cop has been cleared. A police investigator said, "The [Walmart] video supports [Officer] Kirby's version of what happened." [Indy Star] (Thanks to David!)
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Adolf Hitler Campbell, an unfortunately named three-year-old for whom ShopRite refused to make a birthday cake, and his sisters JoyceLynn Aryan Nation Campbell and Honszlynn Hinler Jeannie Campbell have been placed in the custody of the state. We hope their new parents give them new names and they finally get some birthday cake.
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verizon wireless
Verizon Wireless Roadside Assistance Apologizes For Sucking
Earlier this month we shared Jason's tale of incompetent Verizon Wireless Roadside Assistance—how the operator "helping" him acted like she'd been huffing paint on her break, and eventually just abandoned him with a "Sorry, I can't help," left on his voicemail. Verizon saw Jason's story and contacted him about it. Below is the follow up he sent us yesterday. More » -
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happy endings
Delta Creative Settles With Artist Over Defective Paint Products
Remember Vickie and her defective Delta Creative PermEnamel experience? It ruined several of her pieces, not because she applied it incorrectly but because something was wrong with the product. It happens sometimes with products, no big deal. What was a big deal was the company's CEO, Bill George, refused to approve a compensation payment that his employees had already agreed to with Vickie, leaving her with no choice but to contact a lawyer and write to us. It looks like Delta Creative and the artist have now resolved the issue, and she's sent us a statement saying everything has been resolved to her "complete satisfaction." More » -
rcn
The Mystery Of the 8-Hour RCN Hold Time
Last Friday we posted that a customer in D.C. was on hold with RCN's tech support for over 7 hours. (And no, she didn't sit next to the phone that entire time—she periodically checked in to see whether she'd been disconnected, but always heard the same hold music and message.) We received several comments—one from the Senior Director of Operations at RCN—saying that her call had likely been dropped from the system. But Meredith says someone finally did answer her call. Here's her story and the RCN Director's version. More » -
qwest
Qwest Updates Contact Page To Explain Why They Don't Accept Emails
Yesterday we noted that Qwest has done away with their "email us" option on their contact page, and in a comical example of corporate doublespeak they'd printed, "Your questions and concerns are very important to us, however we are no longer able to respond to email." Today it looks like Qwest has changed that pop-up window to provide a little more information. More » -
circuit city
Circuit City Says Rogue Firedog Was Wrong, Refunds $40 'Repair' Fee
Last week we wrote about a Circuit City customer who was charged $40 without warning for "repairs" to a brand new computer. We received several explanations from Circuit City insiders, both in the comments and through email, that the repair was mandatory—Acer and Circuit City had agreed that instead of pulling the PCs, the retailer's Firedog techs would flash the BIOS in-store upon purchase. What was unclear was how or why this would fall under the Firedog "Quickstart" service, which is optional and includes things like removing shortcuts from your desktop and setting up your background. (Seriously, check it out here.) Yesterday we received the following interesting email from Circuit City HQ. More » -
compusa
CompUSA Repairs Laptop After New TAP Company Refuses
Assurant Solutions, the company that's supposed to be honoring any outstanding TAP agreements with former CompUSA customers, likes to refuse service for arbitrary reasons. Luckily for TAP-holders, CompUSA has said it will honor any TAP agreements if Assurant doesn't. The guy with the broken laptop wrote back to let us know that CompUSA indeed came through for him after every attempt he made with Assurant ended in rejection. More » -
follow up
EBay Decides To Contact Tim About His Laptop Auction Problems
Timothy, our hapless eBay seller who kept having problems listing his laptop on the auction site, was contacted by a Real Live Human from eBay the day after we posted his story. "Garrison" apologized for the frustration, and said he'd be making a note on Timothy's account to keep it from getting shut down by other agents. He also suggested several listing options that were pretty well-covered by our commenters in the original thread. More » -
activation fees
Follow Up: AT&T Says There's No Activation Fee For GoPhones
Earlier this week we posted an email from a man who said an AT&T salesman tried to charge him an "activation fee" to switch his daughter's already-active SIM card to a GoPhone. We got a lot of useful (if sometimes contradictory) advice from readers in the comments section, and now an AT&T spokesman has written in with an official statement about it. More »
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