Where did Emily’s Fedex package run off to? It took more than a year to make the trip from New York City to Washington, DC, traveling at a rate of about half a mile per day. How does that happen? We like to imagine a massive fleet of turtles that are tasked with the important job of transporting gifts up and down the eastern seaboard. [More]
fedex
FedEx Routes Document To Wrong City, Annoys Law Professor
By 3.29.11
Fedex Office, the entity formerly known as Kinko’s, offers a service where you can upload a document, have it printed at a store near you, and pick it up. How wonderful! Unless the system, in its infinite wisdom, sends your document to a store that is a 4-hour drive away. That’s what happened to a UCLA law professor, who tried to call FedEx and fix the situation. Maybe this would have worked had the customer service rep been capable of basic communication in English. [More]
Heroic FedEx Guy Brings Own Truck For Snowy Delivery
By 2.16.11
It’s not just pizza delivery guys who can be heroic. Ken lives on a rarely plowed dirt road, and a snowstorm made his house unreachable for most vehicles. That included the FedEx truck with a package meant for him on it. He planned to meet up with a driver elsewhere or pick up the package, but instead the driver employed his personal vehicle to forge through the snow and bring Ken his new monitor. [More]
Fedex Carrier: Neither Wind, Nor Rain, Nor Sleet, Nor …Ah, Screw It
By 12.16.10
Fedex’s choice of a spot to leave Jason’s package has its advantages and disadvantages. In the plus column, if anyone steals it, they will leave important forensic evidence in the form of footprints in the snow. In the minus column, it’s an incredibly stupid place to leave a package, even if the front sidewalk isn’t shoveled. [More]
Now You Need Photo ID To Ship A UPS Package
By 12.7.10
Because there’s nothing that stops fraud or terrorism like being made to show a photo ID, UPS has announced that customers will need to show a government-issued ID when shipping that tin of cookies to their Aunt Mable for her 90th birthday. [More]
FedEx Office Now Has Free WiFi
By 10.6.10
While a FedEx Office might not be as comfy or aromatic as a Starbucks, free WiFi access is still free WiFi access. And as of today, around 1,000 of the printing-and-shipping shops (formerly known as FedEx Kinko’s) have begun offering what they claim is free and unlimited internet access from the folks at AT&T. [More]
UPS Wants To Replace Your Luggage With Their Luggage Box
By 6.30.10
As checked baggage fees continue to rise — and with nickel-and-dime carriers beginning to charge for carry-ons — it’s becoming more and more popular for air travelers to ship some of their belongings directly to and from their destinations. Now, UPS has taken it to the next level, introducing a cardboard suitcase that gives you the options of checking, carrying-on or shipping. [More]
Should FedEx Have Walked Into My House To Deliver Package?
By 3.20.10
Sam had an odd experience with FedEx back in February. He writes that when he didn’t come to the door right away, instead of leaving the package on the porch, the deliveryman just opened the door and walked in. This confused Sam a bit, and he wrote to Consumerist asking what he should do. [More]
United Offers Sale On Checked Bags If You FedEx Them
By 3.18.10
If you’re planning on flying on United Airlines between now and March 29, the airline is offering to help you save a bit of cash on your checked luggage… if you ship it via FedEx. [More]
Reach FedEx Executive Customer Service
By 3.17.10
Fredrick Smith- CEO
Fax 901-818-7570
Carmine Echols – Executive Assistant to CEO
901-369-3600
executiveservices@fedex.com
FedEx Corporation
942 South Shady Grove Rd.
Memphis, TN 38120
USPS Suggests Cutting Saturday Delivery And Increasing Rates
By 3.2.10
The United States Postal Service is continuing its long slide into suckage according to a new report delivered by Postmaster General John E. Potter this morning. People sent far less mail last year (“more than double any previous decline,” says the Washington Post) and labor costs continue to rise, which helped the USPS lose $3.8 billion in 2009. [More]
Roku Uses FedEx TARDIS Service, Sends Package Back In Time
By 1.6.10
Roku and Fedex have done an amazing thing. They didn’t send Merujo’s new media player via Smartpost. They sent it three months back in time and to the wrong city and state. Or maybe they just can’t find the correct tracking number. [More]
FedEx: Here We Are On Day 16 Of A 2 Day Delivery
By 1.5.10
Reader Chad would like his 2 day delivery to be delivered. Nobody at FedEx can seem to do this, or explain to him why it cannot be done. [More]
Watch Out For FedEx SmartPost
By 12.23.09
Cristiana says beware the trap of sending things via FedEx SmartPost: the USPS handles the local part of delivery, and “since you now have two shipping companies involved, nobody wants to take responsibility for the package” when it never arrives. [More]
Fedex Abandons Package On Your Doorstep, Forgets About It
By 12.22.09
Fedex delivered a package to David’s house that was destined for a business on a different street, about half a mile away. He says that it took a ludicrous amount of time and effort on his part to get FedEx to come back and pick up the package. Did FedEx expect him to keep it? Did they expect him to get it to the destination himself? He’s not sure. [More]
Heads-Up FedEx Driver Makes Bonus Delivery Attempt
By 12.15.09
Reader Chris and his girlfriend were spared a long rush-hour drive through hideous Boston traffic because a FedEx driver making a large delivery to a single location had the good sense to load up his spare truck space with packages bound for nearby addresses. [More]
Biz Owner Says FedEx Added 85 Pounds To Package Weight
By 11.25.09
Ross has a small business that routinely ships 10-pound packages, but says he was horrified to find out that FedEx has charged his account with a 95-pound package shipment. [More]
