Don’t Want To Be Depressed By Walking Into Sears? Retailer Now Trying Curbside Pick-Up

searsgrab2Over the last few years, a number of former Sears customers have said that one of the reasons they no longer shop at the once-great department store is that it’s just depressing to walk around inside the store and see empty shelves, run-down conditions, and disarray. How can Sears fix that? By keeping customers in their cars!

Perhaps taking its cue from last year’s ad in which Sears admitted that it’s only value is available parking, the new curbside order pick-up procedure seems to work a lot like Sears’ current 5-minute guarantee for in-store pick-ups, though it requires the use of a mobile app, rather than just waiting in line at a counter.

You place the order online, select the curbside option after you checkout. Your supposed to give Sears some specifics about your car — make, model, color — so it can identify your car. The service is free to Shop Your Way members.

When you arrive at the store to get your order, you pull into one of the reserved parking spots for in-car pick-up customers and check in using the Sears Shop Your Way app on your smartphone. This starts the 5-minute countdown clock.

Before that timer hits zero, a Sears employee is supposed to have your order in your car and get you on your way. If the store fails to meet that deadline, then the customer is entitled to a $5 coupon.

Let’s just hope that Sears employees don’t try to manipulate this 5-minute guarantee by stopping the clock prematurely. In 2012, a Consumerist reader put rumors of clock-manipulation to the test and the results were not pretty.

[via Washington Post]

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  1. SingleMaltGeek says:

    So I think we can already predict that 1) most people who get their item will probably get a $5 coupon and will have to wait a lot longer than 5 minutes, 2) that’s the reason it’s not a $5 coupon for every five minutes you have to wait, and 3) a lot of people will not only not get their item, they’ll be told that since the order/item can’t be found, they don’t qualify for the $5 off coupon at all.

    • mongo says:

      The $5 coupon is good for the overpriced store merchandise only and expires in 4-6 weeks, and that’s if you find something worth buying on the sparsely stocked store shelves.

  2. mongo says:

    HAHAAAAAHAHAHAAHAHAHAHAHAH!

    Sears never ceases to be funny!

    I tried the curbside pickup. You describe your car in advance so they know which one is you.

    1) The pick up functionality is supposed to be in the “Shop Your Way” application. I could not, ever, ever find it in the app. Let’s guess that the Sears app team doesn’t talk to the web team.
    2) There is phone number to call for curbside pickup on signs in the parking near merchandise pickup. I called 3 times. No answer. Go into the store.
    3) The clerk have iPhones with scanners. The clerks told me they don’t work. Different team again.
    4) Even the “Scan your email for pickup” kiosk in one store resulted in the clerk coming out. “Are you here for a pickup? What did you order? Let me see if we have it…”

    You ever see the movie Brazil? Sears could use it for training video on what they need to strive for.

  3. robinm says:

    They have been doing this for at least 3-4 years, just without the fancy new app. We gave up on it a long time ago and just started walking in the store, where we were subjected each time to the “early stopwatch” issue that they seem to have.