Three staff members went to get two pairs of glasses each. Out of the three, two received correctly made and non-painful spectacles, but one received blurry ones. She reported back that when she complained, the Stanton staffer suggested that her doctor’s prescription was incorrect. Maybe so, but the doc told CBS that the glasses didn’t match her prescription. One of the lenses was turned at a ninety-degree angle.
Stanton admitted that the 26 complaints from viewers in Sacramento alone were too many, and changed its refund policy. The company also says that they will review quality control rules and staff training in California stores.