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  1. myCatCracksMeUp says:

    I would do a charge back on the credit card.

  2. H3ion says:

    If “debiting your account” refers to a credit card or bank account, why not try calling the credit card company or bank and de-authorizing the billing? That will probably get someone’s attention.

    • pecan 3.14159265 says:

      I was going to suggest something similar. If it’s a credit card, the OP can report fraudulent activity because his account should have been closed right away. The fact that he can’t get anyone on the phone isn’t his fault, unless he’s calling at 4 am. It was the OP’s responsibility to notify the company if he wanted to cancel the account, and he did. Now it’s the company’s responsibility to follow through on that, which it hasn’t. I’d consider the account effectively canceled and flag every charge so that the credit card company investigates.

    • Rectilinear Propagation says:

      MTE.

      Going to your bank to stop the bleeding is what I would do.

  3. dwtomek says:

    That’s strange. They were extremely quick to send me to collections over a game that apparently got lost in the mail.

    • Pax says:

      … I’ve lost a dozen games over the years, probably. Never been “sent to collections” for any of them.

    • outlulz says:

      Gamefly doesn’t send anyone to collections for losing games. The most they ever threaten to do is cancel your account if games keep getting lost. That happened to me but it was discovered that a US Postal Service Employee was stealing my mail.

      Unless maybe you canceled your account, sent a game back that they never received, and you never reported it as lost in the mail.

  4. ClutchDude says:

    I’m guessing something is not right here…
    “I have emailed, written letters, returned the videos and they still keep sending us videos and debiting our account every month.”

    Since gamefly only does games, I’m guessing you actually have a netflix account. Also, what the heck is a partial account with gamefly?

    • JonThomasDesigns says:

      Beat me to it … No videos at Gamefly

      • georgi55 says:

        Actually if they still carry UMDs, those are videos.

      • MonkeyMonk says:

        Technically, there are no videos at Netflix either. Those are called DVDs. Videos go in your VCR.

        • macnbc says:

          DVD = Digital VIDEO Disc.. it’s still a video.

          • MonkeyMonk says:

            Well in that case Gamefly rents videos because all Xbox games come on DVD.

          • td0t says:

            Actually, a DVD is a Digital Versatile Disc.

            • megafly says:

              Nope.

              “A report from DVD Forum Steering Committee in 1999 decreed that DVD, as an international standard, is simply three letters.”*

              This was because nobody could agree on what DVD stood for and if they kept an English abbreviation the French might be tempted to create their own “official” name. by leaving it undefined they don’t have any frog problems and it can be whatever you want it to be.

              *google it

              • jefeloco says:

                How about posting links?

                http://en.wikipedia.org/wiki/DVD

                When the format was finalized in 1995, the “v” was for versatile; video and audio were differentiated by using “DVD video” and “DVD audio”.

                Today, DVD is synonymous with “video” in the same manner as “Band-aid” meaning a self-adhesive, tape-on-pad bandage. Everyone is right while no one is right, depending on perspective and source material referenced.

    • georgi55 says:

      You can also empty the queue so you have another proof for the credit card company that you were not using the service. Why have games you want in queue when you are trying to cancel?

    • pecan 3.14159265 says:

      I doubt this if only because he’s monitoring his statements and clearly, it’d say Netflix if it were actually Netflix. Not to mention Netflix has the ubiquitous red envelopes that clearly have the brand Netflix on them. He’d have to be blind and dumb to not realize that he was calling the wrong company.

    • c!tizen says:

      It’s the kids father… how many times have parents called CD’s records, or called your computer monitor a CPU? Video games, videos, CDs, Blurays… it’s all hippy crap to your parents.

    • Marshmelly says:

      pretty sure he just didn’t get the name right. Video games, videos, games…whatever. I’d probably slip up and call it the same thing considering I have no interest or knowledge of video games…so the fact that this guy is a parent, its not really that surprising. My mom refers to the entirety of the internet as “email”.

  5. SanDiegoDude says:

    Wugh. was just thinking of canceling my Gamefly account, as I can’t seem to get the games I really want from them anyway, just random crap since they insisted I “add more to my queue” even though I didn’t really want anything else. This is not sounding hopeful =(

    • georgi55 says:

      the ONLY way to get a popular new game shipped to you is to add it as soon as it’s available to be added to queue before release, then leave your queue empty. About a week before release, return your current game.

      If it’s not a new game, just do the same, delete everything in queue, and leave only the game you want. They will send it eventually

      However this was such a hassle that I canceled my account as well..

      • Dyscord says:

        I do that. Most of my queue is upcoming releases. When a game is coming out, I send whatever game I have back about three days before release. Haven’t really had any problems.

        With current games, I just put around two or three games that I want to play. Then it just depends on availability.

  6. Dover says:

    Because they’re too busy answering the smart ones? *rimshot!*

  7. JlGomez says:

    I think he might be a little confused. But if hes not the number to Gamefly is 888-986-6400 and there only available from 12pm-4pm CST.

    • AstroPig7 says:

      4 hours out of the day? Are their customer service representatives stuck in hypertime, where 8 hours = 4 hours?

      • outlulz says:

        They’re still not a giant company…they’re pretty slowly expanding distribution centers across the country. I’m assuming they keep costs down by only having their phone service open a half day and doing the rest by e-mail.

    • Rectilinear Propagation says:

      They’re only available 4 hours a day AS A RULE?!?! WTF?

  8. Quippish says:

    Gamefly has always had nearly non-existent customer service staff. I know I had a similar problem when I had canceled for awhile and wanted my credit card information removed from the site. I eventually gave up since the card expired.

    Gamefly is a fine service provided everything goes right. They are horrible if you need something they haven’t automated.

    • outlulz says:

      I’ve always found them very responsive by e-mail, within 24 hours usually. I don’t know why OP doesn’t just use the e-mail service.

      • Anathema777 says:

        He has: “I have emailed, written letters, returned the videos and they still keep sending us videos and debiting our account every month.”

  9. jvanbrecht says:

    This ones a given, contact your bank or CC company and have them stop payments to gamefly, and possible charge back for previous months of charges during the time you have attempted to cancel.

  10. Loias supports harsher punishments against corporations says:

    C H A R G E B A C K

  11. kalaratri says:

    What’s a ‘partial account’?

  12. gitmo234 says:

    Jesus! I just looked at the price of gamefly. When they match netflix i’ll give them a thought. No way am I paying what they charge for games. At that rate it’s like robbery. I could just buy a game every three months

    • Preyfar says:

      A DVD costs $10-20, with some Blu-ray peaking at $30. A game costs $40-60 (generally, on the higher side of that number).

      Gamefly charges a very fair price for what they deliver.

    • Quippish says:

      Eh.

      Games are most expensive than DVD’s or Blurays and have hugely different usage patterns. Once you’ve watched a DVD most people will immediately return it, that is very untrue with a video game. That requires a greater stock of games. Games also lose their value at a much higher rate that movies.

      I think their rates are understandable even if they are higher than I’d like.

    • Pax says:

      What, $9, plus $7 per game-at-once, up to 4 …? Not a big deal.

      (That means: $16 for 1 game at a time, $23 for 2 games at a time, $30 for 3 games at a time, and $37 for 4 games at a time.)

    • outlulz says:

      You are not the target audience obviously. One game every 3 months would kill gamers. For the ~$25 monthly fee for 2 games someone could beat 4-5 $60 games a month.

    • Dyscord says:

      Around $25 to rent two games at a time and keep them for as long as I want without worrying about late fees? And then sending it back when I’m bored with it? That’s a STEAL. Especially vs buying a $60 game, getting bored with it and being forcced to either sell it on ebay or trade it at gamestop for credit.

      Yeah, Gamefly is a god send. Not to mention that when I DO decide to buy a game, their prices are pretty cheap. Not to mention that they give you discounts for being a member.

    • Murph1908 says:

      Gamefly has saved me money, and let me play games I would never have bought.

      It’s $192 per year for one game out at a time. That’s just 3 games at $60 each. If you trade those in, you might be able to stretch your $192 into 5.

      For $192, I play at least 1 game per month. I’d get more if not for their horrendously slow shipping. But that’s still 12+ games a year instead of 5 for the same money.

      And like I said, I get to play games I would never have bought outright. I’d have never bought Dead Space, but enjoyed it quite a bit.

  13. Bill2me says:

    First thing to do is definitely empty the queue. If there’s nothing in the queue they can’t send you anything and they can’t claim “well you were still getting games.” If you or your son have been adding to the queue since the cancellation requests that might also cause some trouble with the past few months you’ve paid.

    After that call the CC company or bank and tell them the situation. They can probably block GameFly and may even be able to contact them to cancel the subscription for you.

  14. BuyerOfGoods3 says:

    At this point – Tell your BANK. Stop PAYMENT. Jesus…is it that hard?

    “…and they still keep sending us videos and debiting our account every month.”

  15. macdude22 says:

    They have a Facebook page and twitter account (GameFlyInc). That seems like the way to cajole a lot of companies to action these days.

  16. jesirose says:

    Just a note guys, he may be saying videos instead of games because it’s his son’s account and he doesn’t play the video games. (See what I did there?)

  17. jojo319 says:

    I always try to use prepaid Visa gift cards for services that use recurring fees. At least in the beginning until I know I like the service. Worst case this guy could go get a $5 Visa card and change his CC on his account. Let them charge away..

  18. smashedpotats says:

    I have Gamefly as well, and I have yet to meet someone happy with the service provided!!

  19. minorthr says:

    Why doesn’t he just login to his account and cancel? I have done this in the past and it took less then 5 minutes.

    • Back to waiting, but I did get a cute dragon ear cuff says:

      Well, RTFS (Read the fine summary):

      For whatever the reason, the “cancel account” function on their site doesn’t work because we have a “partial account.”

  20. skapig says:

    Definitely a bit of a lack of information from the op. An explanation of a “partial” account would help a lot. Some detail as to why canceling doesn’t work on the site would help.

    It almost sounds as though this was an account opened by his son without permission and that the father doesn’t have the login info. Otherwise, why wasn’t the queue cleared? That would explain why he helplessly keeps getting sent discs.

    At any rate, he tried his best to get in touch to rectify the situation. A charge-back is therefore in order. Any charges they make are fraudulent if they are unable to provide a working mechanism for termination.

  21. dreamfish says:

    Get a story on Kotaku to garner more attention to this (assuming mentioning a Gawker media site is not against the rules).

  22. dush says:

    Sounds like the perfect air-tight business model.

  23. JlGomez says:

    I have no clue what this guy means as a partial account.. nothing on the sign up page mentions such a thing.. There are only 3 types of accounts that they offer and non mention anything of the sort.. I really think this person is just plain NUTS… And has no clue what hes saying..Or just wanted to start a thread for his amusement..

  24. Pax says:

    OP fails at life.

    STEP ONE: Go to the GameFly website, and log in if you aren’t already.

    STEP TWO: click on the “my account” link in the upper right. Visual aid provided: http://i30.photobucket.com/albums/c313/GMPax/gf_end_1.jpg )

    STEP THREE: click on the “change my membership plan” link on the left. Visual aid provided: http://i30.photobucket.com/albums/c313/GMPax/gf_end_2.jpg )

    STEP FOUR: click on the “Cancel membership plan” link at the bottom-center of the page. Visual aid provided: http://i30.photobucket.com/albums/c313/GMPax/gf_end_3.jpg )

    STEP FIVE: follow the simple instructions that display on your screen (mainly, GF asking why you’re cancelling, so they know if there’s anything they could change to convince you to stay).

    Bam, you’re cancelled. As simple as that.

    Okay, it’s not screaming-in-your-face obvious. But you don’t need to telephone them. Not only is membership cancellation automated over the web, I have always gotten an answer back within 2-3 days via email (usually faster than that).

  25. outlulz says:

    I’ve been subscribing to Gamefly for 5 years now, with many of the different plans. There’s no such thing as a “partial account”. What the heck is OP talking about?

  26. diagoro says:

    Can anyone say “but the game never arrived”. It might be a sketchy way to handle it, but that might get some attention as well.

    I tried Gamefly, not only was the availability poor, the shipping and processing took forever. I would be lucky to have more than a few games a month (especially if it was something I just wanted to check out). There are much better options out there, cheaper as well. Just search around.

    In the end, it’s starting to sound like Ebay and their lack of direct contact. I wonder how many other companies will jump on this method

    • Pax says:

      It took forever for games to get to you?

      Yeesh, where do you live, Alaska? Hawaii? Puerto Rico? Somewhere out on a rural delivery route??

      I generally get games 2-3 days after the return registers with GameFly – which,with FastPlay, often happens the day after I drop it in the mail.

  27. trimetrov says:

    Gamefly is horrible. I had a 6-month trial with them, and I believe I received a total of four games in that time.

    Never had enough copies of popular games in stock. Understandable, to a degree. But the biggest issue I had with them was shipping – there was (is?) a mandatory wait time of 10 days before reporting a disc lost or stolen in the mail.

    Without fail, every disc I sent back would never show up as “returned” on their website. So, wait ten days, file a report, and poof! the disc would then instamagically show up in their warehouse.

    Same thing on their end – if the disc you want shows up as “shipped”, expect to see it about two weeks later, if at all.

    • Pax says:

      Not my experience at all.

      What region of the world do you live in? And how long ago was this?

      I usually get games 2-4 days after they list it as Shipped. And they almost always get the games back, logged in to the warehouse, within 3-5 days of my sending them back (and my city has always been notorious for being a day slower for mail LEAVING the area, than it is for mail coming in).

      • Dyscord says:

        Not my experience either. Although I live about an hour from Pittsburgh, which has a shipping center. Most of the time, I get a game in one day. If I send a game back, they get it in about a day. At most it takes two days.

        Of course, I remember reading that the post office gives special treatment to netflix discs, which is why gamefly discs sometimes take one or two days.

        Still, it’s a great service.

        • Pax says:

          What’s funny is, I was an early member of GameFly; my earliest entry in my Rental History is Final Fantasy X, in late May of 2004.

          And I kept getting disks whose envelope had been damaged; I had a long back-and-forth with them, carefully describing the damage each envelope sustained (this was before I had a digital camera). I told them it looked like the envelope was getting caught on something while going through the USPS’ machines.

          As a result of that (and probably similar discussions with other customers, and of course with the post office), now all GameFly envelopes have the line “PROCESS ON AFSM 100″ on the front. So GameFly gets special treatment too, after a fashion. Which probably adds 12-36 hours onto the processing and transit time of each game.

          Then again, GameFly envelopes have a cardboard sleeve/protector for the disks; NetFlix’s don’t. NetFlix is more able to accept the occasional “destroyed during USPS processing” disk loss. GameFly isn’t, and can’t be, becaus their games all cost at least double what a movie would, to replace a damaged copy.

  28. omg says:

    Why doesn’t Gamefly replace their stupid phones with smartphones?

  29. DigitalShawn says:

    Try a different web browser to log in and cancel. Isolate it to their website and not you.

  30. Abradax says:

    Start reporting every game they send you lost.

    They will cancel the account after about the 3rd game you report lost.

    Then mail them the games back so you aren’t stealing.

  31. Dyscord says:

    Complain on twitter. @gameflyinc. I complained about shipping once. Wrote some blogs and posted on twitter. They got back to me REALLY quick.

    However a few things I’m curious about.

    1) If you’re trying to cancel the account, why are there games in the queue?

    2) What on earth is a partial account? I’ve been a gamefly member for about 7 years on and off and I have never heard of a partial account. Are you talking about an account in which you registered the email, but didn’t actually start the account? Because in that case, they shouldn’t be sending anything to you.

    3) Have you tried a different browser?

  32. louiedog says:

    The one time I had to contact them I got an email response from a person within 24 hours and they actually went above and beyond my request and gave me a month free. I wasn’t even threatening to cancel or anything. I guess things have changed in the last 18 months.

  33. jamisonfitz says:

    I’ve actually had a pretty decent experience with GameFly this week i got Mafia II and Dead Rising 2… 2 of the most sought after games so far this year… the article mentioned getting games he doesn’t want, why not just empty his queue then they wouldn’t have anything to mail him. I have issues with mail delays as expected but compared to what Blockbuster was offering for more its way better, Blockbuster was 1 game out at a time for 24, but all the popular games are always gone, Gamefly is less for two games and a much larger selection.