7 Steps To Reach Executive Customer Service At Any Company

If you can’t find the executive customer service phone number for a company by searching on Consumerist, here’s how to figure it out yourself. All it takes are 7 easy steps!

1. Enter the company name in Google Finance.
2. Get their headquarters phone number from the “address” area.
3. Pick a person from the officers and directors list. CEO usually works.
4. Call the HQ.
5. Get to the operator and ask in a calm professional voice to be transferred to the office of the person from step 3.
6. Whoever picks up, voice your complaint to them in a concise and polite manner.
7. You have now likely entered executive customer service Valhalla.

Note: It is perfectly okay and great to reach a secretary. They will make it happen for you.

Executive customer service is a person or team attached to the executive offices of most major companies that, unlike some call center jockeys reading off binders, have the ability to solve nearly any problem. If the binder boys aren’t doing it for you, it might be time to give executive customer service a try.

Comments

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  1. Segador says:

    They’re penetrating the bureaucracy!!

    • Demonpiggies says:

      It better be consensual! Also you better be using protection, you never know what kinds of diseases the bureaucracy can have.

    • raydee wandered off on a tangent and got lost says:

      Oh man, I love that movie. And that line in particular!

  2. Traveshamockery says:

    There appears to be a cut/paste calamity occurring in this helpful article.

  3. pecan 3.14159265 says:

    If you’re implying that reaching customer service is akin to getting in touch with god, I would wager that it’s precisely the opposite – reaching customer service is pretty much like digging your way into the 9th circle of hell, which is like being on the spinning teacups, going through the It’s a Small World After All ride.

  4. Lauchlin says:

    Is that a picture of George Stroumboulopoulos?

  5. Loias supports harsher punishments against corporations says:

    What if the phone number is not provided in the “address” section? This is true for Philips.

    • RPHP says:

      Go to the SEC website and find their latest SEC filings through the Edgar system.

      I notice Philips is a subsidiary of a foreign Co. so they do not put the info on the SEC filing there. In that case I recommend googling the CEO’s name with the name of the Co. That often works – here is the info for Philips:

      Phone – (212) 850-5000 Scott M. Weisenhoff CEO Philips Electronics North America email scott.m.weisenhoff@philips.com

  6. Tim says:

    Of course, this only works for publicly-traded companies …

  7. blue nova says:

    might add:
    0. try normal customer service first, document time and effort
    0.1 if item purchased at big box store, call them first, they have best motive to make you happy
    0.2 if item purchased on credit card, then use customer service at credit card co

    8. Sometimes request is even denied at executive level. Strategies at this level include
    you tube video (worked against AOL) or my favorite put together ad to place in local
    Wallstreet Journal (all local execs subscribe to WSJ)

  8. That's Consumer007 to you says:

    Another idea, as many corporate types are very proud of their LinkedIN-ness, is to look up the executive’s name on LinkedIn.com, make sure you have a match on the name, the company and the title and then send them a message using your Linked In account :) Hey all’s fair in consumer / corporate love and war.

    You can also pay for inside information from Hoovers.com, generally they have the same info as Google Finance, in a fast direct layout, even in the free pages, but being able to pay for more info if you really have a lot at stake in a given situation is nice.

    Further, Hoovers seems to have a free “connect” membership that will let you email execs you find directly, much like linkedin.com.

    Oh and to those of you sheeple who will unquestionably say in response to the concept of taking it right to a CEO: “You should just deal with customer service, that’s what they are there for, you aren’t any better or more important than anyone else in line, you’ll disrupt their business waah waah waah”, just because you are gutless and clueless that doesn’t mean the rest of us have to be, or that we aren’t important enough for a golf-player to talk to and help. Thanks.

    • adamstew says:

      I slightly disagree with what you said about taking your problems to the CEO. I think that everyone should truly try to solve their problems with the regular customer service. That is, call them, speak to a supervisor, or the supervisor’s supervisor. If that doesn’t work, hang up and call in again and speak to someone else and ask just once more…you might get a different call center and sent up a different chain of command.

      If that fails, then you can take your grievance to the CEO. Just be sure to give the regular customer service an honest shot before taking it up with the CEO’s office.

      • That's Consumer007 to you says:

        Well it’s a free country. We essentially agree, I just feel people should boldly escalate and that they get results when they don’t just roll over or bend over and accept the inefficient uncaring retardiculous incompetent corporation as the one with the sole right to make “the rules”.

        CEO’s are FAIR GAME when they don’t manage correctly and earn their salaries, i.e., inconvenience you further when you have a problem.

        • That's Consumer007 to you says:

          I further feel consumers have a right to levy fees on corporations for incompetence, inconvenience, rudeness, etc. and that shouldn’t be a one way street in the other direction. If corporations, as some might respond, don’t have to then accept a consumer’s fees, why should consumers have to accept a corporation’s fees? They are two parties to a contract, either party can modify it.

  9. PermanentStar says:

    You can also often find the information on their websites under “investor relations” or something similar. They will often list CEO’s, board of director members, etc.

  10. DarkPsion says:

    The last time I had a problem with Amazon.com, I knew the item had shipped from their Coffeyville, Kansas warehouse, so I tracked down that number online, called and everything was fixed in a couple of minutes.

  11. BytheSea says:

    Has anyone tried this with Aetna? I asked the computer for Ronald Williams, the bot said “Ok, we will transfer that call” and it disconnected. I tried at 6:30 pm, I’ll try again tomorrow before 5 pm.

  12. H3ion says:

    You can also get information from Free Edgar. Look in the annual report or proxy statement for names and titles. Address is usually on the cover page.

    Another entrance is through Yahoo but this works only for public companies.

  13. BoredOOMM says:

    I used to do blind marketing and this is the exact route I used with much success to gain my way into large corporations. The money knew who was making the decision and the staff was not overwhelmed like the phone robots who knew only how to hang up on me. Sometimes the names change faster than the web information.

  14. Catch153 says:

    Whoa! That picture caught me totally off guard. I’m not exactly getting the reason for the extremely offensive, blasphemous picture being coupled with a customer service entry. This Consumerist fan would very much like to see it replaced with something more appropriate.