The only thing crazier than people involved with wedding planning are people in the scrapbooking supply industry, it seems. Weddingbee reports that an online craft supply store called Urban Expressions (not to be confused with the handbag company) completely lost it when an angry customer wrote in asking why they had neither shipped the item she’d bought nor specified otherwise as promised. Their response makes us understand why they chose the name “Urban Expressions” for their store.

Irritated that the craft punch she’d ordered hadn’t arrived, the customer wrote the following email:

I ordered this over a week ago and it still has not been shipped!! Your shipping policy states that most items will be shipped within 48 hours unless otherwise specified – you guys did not specify otherwise! When will this item be shipped out?? I would like some kind of compensation for the delay. Sincerely, *****

You can see a screencap of the email response from Urban Express on the Weddingbee website. In the “comments” on the cancellation notice—the customer didn’t ask to cancel the order, by the way—the company writes,

“hows that for compensation. drop your fucking attitude bitch. now no product.. whore.”

They did give her the money back, however, so we’ll give them points for that.

“PRO: Craziest Vendor Response Ever” [Weddingbee] (Thanks to Russ!)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.