Heres a question: Why do they need my Warranty tag?

Its asking for my Battery Serial Number, and my Laptop Warranty information (which is expired)

I dont see why they need it. Are they only replacing batteries that are in warranty or what.

Thank you Consumerist for the heads up.

My laptop is one of the affected models however after going to the site it says that my battery is not affected by the recall.

All that was asked for was my laptop model number, laptop serial number and serial number off the battery. Simple and easy process.

Once again, thank you.

No dice. I'm getting a 'Bad Request (Invalid Verb)' error when I attempt to validate.

Damn, my battery wasn't part of it. And really, it's not my battery that overheats, it's my entire laptop. The battery just doesn't hold a charge longer than 20 minutes.

You're just so good to me, HP, what with this and the DVD drive ejecting randomly, and the sometimes clicking hard drive that won't click when it's spent a month being serviced, but starts clicking as soon as I get home.

Here we go again.

I entered the numbers they asked for and my battery isn't affected.

Would have been a little easier if they hadn't shown a sample battery barcode which contains a colon (':'), then told me a colon is an invalid character when I entered it. Once I deleted it the barcode went through.

@Overheal: They're doing what they did to me. They're only recalling the batteries if used with the models stated in the recall. Their prior recall included my battery (12-cell Li-ion from 2005 with L1 serial #), but DIDN'T INCLUDE MY COMPUTER MODEL. My battery would've been replaced if it were with a V2000 instead of the M2000 that I own. According to their records (or what they told me), not all L1 batteries were bad, and none were shipped with an M2000. Now, I don't trust my battery to charge unattended and they refuse to replace it anyway.

Good Luck trying to get your battery replaced!

Even though my battery clearly matches the 65033^^B7V^^^^ code on their recall site:
[bpr.hpordercenter.com]

So I called HP Tech Support directly (yes, you already know how this is going to go). My first call got me through to an Indian Call Center. "Hello my name is Sam" (sure it is) who wasn;t aware of any batter recalls and was clearly only able to communicate via a script.

The conversation devolved to the following:
Sam : "And what is the condition of your Battery"
Me : "It's flammable!"

It went downhill from there. SO I hung up and tried calling 4 more times until I got someone who sounded like they were in the U.S.

After 45 minutes of "And what is your telephone number again" and "Opps I mistyped your serial number in ...can you give it to me again? " I was beginning to long for dear old Sam.

The end result was that the tech could only type the battery serial number in just like I was and could not use his own eyes to verify that my battery was lited in the URL I gave above. He couldn't get me to a supervisor either.

I want that hour and a half of my life back!

I've been using HP notebooks for the past 4 years primarily because of the (formerly) great tech support I received. Now HP is just like everyone else out there - this is the first time that I ever received foreign tech support people.

My next step is to do an exec carpet bomb because HP offers me no other solutions. HP is putting out dangerous and flammable batteries and is not adhering to their court ordered recall by making the recall process impossible for any consumere to use.

Hewlett Packard - you just lost a 4 year loyal customer. I've bought 4 different HPs in 4 years but now - I'll just go with what's cheapest because HP offers me nothing better then anyone else.

Hopefully I'll turn some execs ear before my computer 'splodes.

Just to clarify: The Battery verification web app has apparently NOT been programmed with the new recall battery serial numbers that went into effect today.

So even though there is a dnagerous and flammable battery in your computer the verification app (and the tech support person who uses it) will report the battery as being just fine. It is not - the verificaiton app appears to report incorrectly

@bxbrett: my parents have 2 (identical) laptops (bought at the same time from costco). the model number is on the list, and the batery serial numbers match the mask HP claims ot be recalling, but the validation says that i am not eligible to participate in the program.
tried calling customer service, but i was rerouted to india, and i had to set up an account before he'd answer my question :/

@technogirl: ok good, i was confused whne my battery seemed to be eligible per the printed information, but the verification applet wouldn't allow me to get my battery replaced

I think HP should acknowledge problems with its Pavilion TX1000 line before they acknowledge other problems.

@technogirl: Send a report to CPSC telling them that HP is still not conducting the recall, and is only pretending to do so. Suggest that they give the HP CEO a 10 year prison sentence.

@SagarikaLumos: If the battery from a different model was made in a different factory or a different production run, it very well could be defect free.

@ajlei:

Based upon my many years of computing and many hard drives in that period of time, a clicking hard drive means that the sucker is going to die. When is anybody's guess, but get your data off that thing immediately before it's toast. They don't call it the click of death for nothing.

My laptop is listed but somehow my battery isnt affected by the recall...thats bs.

@parad0x360: Same here. My wife's model is listed, but I'm told my battery will not be replaced.