We love it when what’s supposed to be internal communication leaks out to the customer—it gives you such clear insight as to how a company really feels about you. In the case of 1800mattress.com, calling to complain about a missed delivery date makes you “difficult.” But hey, they’ll still send you some free pillows.

Eric writes,

Two weeks ago, I ordered a mattress from 1800mattress.com. It was scheduled to be delivered on January 16 between 4-8. The four hours ticked by and no mattress. I called customer support to ask where the mattress went, and a very nice and helpful customer service rep said they made a mistake and the order, for some reason, was not processed. I politely asked (I really did!), given that the mistake was on their end, if I could get some sort of discount on my mattress. She replied that she’d ask her supervisor and came back stating that she couldn’t give me a discount, but could give me two free pillows. Better than nothing, so I took the offer and thanked her.

One week later, the day before my mattress arrived, I received the two free pillows and a receipt. Given it was a receipt for $0, I initially only glanced briefly at it but something caught my attention: the apparent discount code for the free pillows: “CUUST BEING DIFFICULT.”

At least they were honest about how they felt about me!
-Eric

PS — the mattress is comfy, but the pillows — well, you get what you pay for.

(Photo: maxintosh)

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