If you’re trying to get through to Washington Mutual and regular customer service isn’t helping you, give these numbers for Executive Customer Service, a very high-up customer service team with superpowers to solve customer problems at any and all levels, a try. Be calm, polite, professional, and able to state your case in 1-2 sentences. It’s a good idea to read this post on dealing with executive customer service first. The info really works, read this lady’s story about how contacting WaMu executive customer service saved her house from foreclosure.
(206) 461-2000 x 489 Laura
1-800-225-5497, option 1, option1, extension 467
Fax: (206) 965-3082
Executive Response Team
Customer Relations Manager
Washington Mutual Bank
(800) 225-5497 Opt. 1 Ext. 467
Fax (206) 965-3082
(206) 377-8196, (206) 461-2000, (206) 461-6414, or (206) 461-8779. You can try asking for Ms Cindy Modica, VP of Quality Service.
CEO Kerry Killinger
His assistant, Wendy: email@example.com
CFO Tom Casey
Chief Legal Officer Stewart Landefeld
President and COO Steve Rotella:
Another option is to try launching an “Executive Email Carpet Bomb.” These posts tells you how.