Google has admitted to making a mistake with its poorly conceived (and received) plan to offer Google check out credits to customers who had purchased videos on its recently discontinued video download service.
We’re happy to report that Google will now be offering full refunds. From the Official Google Blog:
* We’re giving a full refund — as a credit card refund — to everyone who ever bought a video. We’ll need you to make sure we have your most recent credit card information, but once we know where to send the money, you’ll get it.
* You can still keep the Google Checkout credit that you’ve received already. Think of it as an additional ‘we’re sorry we goofed’ credit.
* We’re going to continue to support playing your videos for another six months. We won’t be offering the ability to buy additional videos, but what you’ve already downloaded will remain playable on your computer.
An update on Google Video feedback [Official Google Blog]