UPDATE 5/29/07: Call 703-433-4401, a special number just for Consumerist readers that goes straight to the office of the CEO:
GARY FORSEE-CEO (703-433-4040) FAX 703-433-4352
Sprint! Your customer service sucks. Your call centers are broken. Your 1-800 hotline is a joke. That you placed dead last in our test last year of how long it takes a human to pick up is just the tip of the shitberg.
You run your call centers so they thwart customers with legitimate complaints and issues. Take this guy. He got a $600 Blackberry bill from Sprint and spoke with seven different reps, some of whom accused him of trying to scam Sprint. It wasn’t until he emailed Gary Forsee, Sprint CEO, that he got his problem resolved.
When you changed the text-message rate, it took you half-a-month to inform your reps that customers actually had the legal right to exit contract without termination fee, eating up 15 of the days customers had to exercise this right.
We have no choice. We must post your contact infos.
Readers, we implore you to use this information wisely. Use these numbers to kick your issue, which you have already unsuccessfully tried to resolve multiple times through regular customer service, up to the top. You know what we’re saying.
Twenty-five more executives, inside…
update 5/29/07
SPRINT EXECUTIVE CONTACT INFO
Adriano, Jerry – Customer Experience Executive | 913-762-8080 | jerry dot adriano at sprint dot com | KSOPHI0306 – 3C555 | 03503
Carter, Matthew – Base Management Executive | 913-794-2200 | matt dot carter at sprint dot com | KSOPHF0310 – 3A203 | 10000
Curran, Jim – BCS Executive | 913-762-1238 | jim dot m dot curran at sprint dot com | KSOPHE0210 – 2A101 | 07132
Digiorgio, Bryan – SVP Of Customer Care | 913-794-1705 | bryan dot digiorgio at sprint dot com | KSOPHF0410 – 4A603 | 10000
Garvey, Kim – Executive Assistant | 913-794-1671 | kim dot garvey at sprint dot com | KSOPHF0410 – 4A107 | 10000
Hallier, Shelley – Director | 913-794-1132 | shelley dot r dot hallier at sprint dot com | KSOPHF0402 – 4B465 | 10000
GARY FORSEE-CEO (703-433-4040) FAX 703-433-4352
Angelino, Mark – SBS Executive | 703-433-4440 | mark dot angelino at sprint dot com | VARESP0501 – 549 | NX9733 – 00100
Fleming, Denise Russel – Director | 703-592-5536 | denise dot r dot fleming at sprint dot com | VARESP0501 – 575 | 01532
Foosaner, Robert – Govmnt Affairs | 703-433-4144 | robert dot foosaner at sprint dot com | VARESP0503 – 561 | NX1785 – 00100
Garcia, John – Cable JV Sprint Only | 913-794-1393 | john dot a dot garcia at sprint dot com | KSOPHF0302 – 3A603 | 18900
Giarraputo, Joy – Assistant | 913-794-1501 | joy dot e dot giarraputo at sprint dot com | KSOPHF0410 – 4A421 | 00937
Hill, Christie – Corporate Governance | 703-433-4216 | christie dot hill at sprint dot com | VARESP0513 – 503 | NX1289
Kelly, Tim – Chief Marketing Officer | 913-794-1670 | tim dot kelly at sprint dot com | KSOPHF0410 – 4A103 | 10000
Kennedy, Leonard – Corporate Legal | 703-433-4274 | len dot kennedy at sprint dot com | VARESP0513 – 502 | NX1209
Land, Meghan – Office of the CEO | 703-433-4094 | megan dot land at sprint dot com | VARESP0507 – 5030 | NX1652 – 10500
Price, Sandy – HR Executive | 913-794-1001 | sandra dot j dot price at sprint dot com | KSOPHF0310 – 3A127 | 00895
Saleh, Paul Office of CFO | 703-433-4436 | paul dot saleh at sprint dot com | VARESP0512 – 583 | NX0974 – 00100
Walker, Kathy – Chief Network Officer | 913-794-4000 | kathy dot a dot walker at sprint dot com | KSOPHF0310 – 3A377 | 01263
West, Barry – Chief Technology Officer | 703-433-4578 | barry dot west at sprint dot com | VAHRNF0401 – 4070 | NX5901 – CTO00100
White, Bill – Corporate Communications Executive | 913-794-1099 | bill dot white at sprint dot com | KSOPHF0310 – 3A103 | 00089
Russ McGuire, VP of Corporate Strategy, at
russ.s.mcguire@sprint.com
Jeff Clemow Business Marketing
jeff.w.clemow@sprint.com
Since you have us on the RSS feed stitched directly to your eyeball, these will all probably be deactivated within the hour, but maybe for at least 55 minutes, some customers out there will be able to get through. — BEN POPKEN
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This information helped me resolve a network issue that had an open ticket for 3 weeks that encompassed nearly 300 air cards with Sprint. Turns out they had blocked incoming traffic with new firewall rules, and these executives made the resolution happen.
This actually works I emailed one of the CEOs of customer experience and within an hour I was assigned an executive service rep who took care of my issues It shouldnt have gotten to that point but we had called customer care every single month with issues THANKS!!
Is there any CEO that’s not arrogant? Let-alone Sprint’s ‘new’ CEO on television. Such a bleak AD. Very foretelling. CEO arrogance is the norm in America now.
You need to change the CEO’s name…Dan Hessing. The number is correct. I just called it to get a person with a brain to understand my issue and not read from the prompter that “these are valid charges”. I was able to speak with a wonderful woman, representing the CEO Team, who listened intently and understood my issues. “Walla”! Resolved and I’m a happy camper….. Dee in Oxford
I am a long time Nextel/Sprint client. I recently renewed my service and purchased a HTC Touch phone. I thought I would Like it but as it turned out, I hate this phone. After two weeks I told the customer service rep in my home town of my situation and they advised me to give it a little more time, I may like like it according to them. I kept the phone and continued to update the rep, I even stated I would trade out for a cheaper phone. Well today was the final straw, I went back into the store and asked to trade out my phone for one I could use. I was amazed to find out my $249.00 Phone (8 weeks old) had zero value. They didnt even want to discuss the matter with me. Oh they did offer to sell me a used phone for $150 dollars, funny thing the same phone brand new was $ 149.00. I hope someone with decision making powers reads this and responds. Signed Disappointed in South Carolina (706-284-1129)
For the past SEVEN months I have been dealing with what sprinit likes to call ” coustomer care specialist” however have found that the only thing that they are special at is hanging up, telling you that they will call back and yet never do, over charges and my personal favorite is flipping blame of there problem to whom else….but the very people that pay their salaries, yes the customers. As of today I was informed by one of these “specialist” when I asked whom else would be able to help me with my large over charges, that there is no one else and that as far as I am concern that he was GOD. There you have it people the economy is so bad that GOD himself is working, and can be contacted at Sprinit Cousomer Care, therfore let it be know that the prayer lines are opened for your call.
Oh My! i too have been having problems with Sprint. everything was fine until i upgraded to the Rant phone. and let me tell you i upgraded on the 28 of November. well my phon started to mess up about two weeks into the upgrade, so i took the phone back. okay i was still in the 30 day policy. well the representative at the store which i always go to told me that they where unamble to give me a different model phone all she could do was order me another Rant. but thats not what is says in the policy! so anyway i got another Rant! well two more weeks go by and i’m having the same problem. so i call insurance claim…the gentleman ther told me he was going to make me a ticket to get me another rant. okay i advised him that i was very unsatisfied with the Rant and didn’t want another one. He told me only the store can give me a different model. okay the ticket was make i said okay. 3 weeks go by!! no phone. i call customer service to check on the order and guess what no order was placed!! so the lady i talked to told me it would be better to go back to the store and order another phone. Well i dont want another Rant! so going on my 3rd Rant. No one can help me. i’m on the phone for about 3 hours trying to get someone to help me from Sprint and no one can, because the store should’ve gave me a new model phone the first time!! im’ very dissatisfied!
I just used one of the e-mail addresses on this forum and received instant response – Thanks for the information. My problems are now resolved
In response to Altheachryseis, Jan. 22, 09. I too am having the same issues with my Rant. I bought mine less than 2 1/2 months ago and I am on my 3rd phone still have the same problems with the phone. The only reason I haven’t taken it back for another Rant is I don’t feel like staying at the Sprint store for over an hour again. I just want another model phone without having to pay the full price for another. It is not my fault there is a defect in the Rant. I am totally hating Sprint right now.
I have had to call Sprint repeatedly about charges and adjustments to my account and after 4 months asked to speak with a manager who did absolutely nothing! It was outrageous. This morning I emailed about 6 of these executives and by this evening, all of the charges were refunded and a phone call from an Executive Rep was received as well! Thank you so much, it really does work. Go straight to the top.
The following is the email that has been sent to sprint
Hello,
My Name is Angelina Gammage. I am a customer of sprint and after an days of stress, having my service cut off, after paying bills then reinstated, then receiving a $500 bill for one month of service. I have decided to get the Attorney general of Connecticut invovled,he is already investigating your company. No one seems to want to help me, or even give me details to my account this makes it seems that your company is aware that they are commiting fraud. With this being said, I have enlisted the help of law enforcement and Richard Blumenthal. I suggest that someone who can actually solve this problem contact me instead of ignorant CSR’S who are instructed by you to ignore and aggrevate the customers. If I do not get a response within 3 days of this email, i will assume that you are willing to be sued by the State of Connecticut.
Sincerly,
Angelina M. Gammage
Antuan M. Garrett
Let me start by saying this, I love my phone, and I love my coverage. I can get service when others, and where others can not. However, I absolutely HATE their “so called” customer service. First, I feel as though I should not have to have my personal information placed in the hands of an individual who is across the waters somewhere. Outsourcing is the first and biggest problem with Spring and many other companies, and you know, if outsourcing was the only problem I would not posting. Heaven forbid you actually reach an American-based call center, then you are met with uneducated, attitudinal behavior.
My bill has been consistently over $265+ dollars and I was stupid enough to contact “customer service” for assistance. Wow, don’t I know better? Not only did we NOT accomplish anything with the individual overseas, but the rep, mistakenly thought he was on mute and decided to go on a cursing spree about HIS EXPERIENCE on this call! I let the rep know that I heard him, and that I wanted a supervisor NOW, and he said “One moment”, and hung up the phone. Needless to say I went through many transfers, and still didn’t speak to a supervisor, but a few other “reps” with higher status’. One “Team Lead”, which is just shop talk for higher paid individual in chair trying not to resolve issues, actually may have resolved my issue with the rate plan for NEXT MONTH…Gee, too bad I had several other issues that had not been touched. The most sad, disgusting, and disappointing thing about it all, is that they were so laid back about another representative cursing at/with the customer on the line, that it was almost like they were high! I have emailed several on the list and keep you posted. Thanks for making this info possible!
I’m on a month-to-month plan. Sprint has allowed me to upgrade my phone for years without a contract, as I’ve been with them over 11 years. They offered me a Hero phone if I would renew for 2 years at my current rate. While they were “investigating” why they suddenly needed a contract, and why I’ve never been offered “Premier Plan” offers and rewards (for being a customer over a decade), I thought I would be the magnanimous one. So I signed up for two years at my current rate and bought the Hero for $179. I went in to pick up the phone, and they demanded that I now be on a lessor plan for 2 1/5 times the price! That’s how Sprint rewards loyalty!!! Hello, Attorney General’s Office? Hello, Verizon?
Well, I called the number on the right that was supposedly for consumerist complaints and the woman that answered had complete attitude from the get go, seriously it was obvious she was not into any part of her job. So I hung up and called the number that is supposed to go to the CEO, who is now Dan Hesse. Nothing, sends you back to your phone. Any other suggestions? I am going on my 3rd NEW Palm Pre. Just want to get a lesser phone, maybe a Lotus Elite.And they can keep the new Pre. Even offered to pay the $99 for the Lotus. Nope. They are getting me a new Pre dammit, and thats that. No matter that it would save them money to give me a Lotus, and I would stay a customer. Now I am going to sell my new Pre, and leave. Seems like idiotic business sense to me.
Someone please help! I am at my wits end with Sprint! I spent countless days on the phone with a potpourri of Sprint Customer Service and Client Retention Specialists to secure a discount and (2) free phones as part of the terms of my contract renewal with them (after being with them for over 10 years), only to find that I am now being charged for the phones.
After several more hours of phone calls and pass offs to “higher ups,” they are not honoring our agreement because the person who sent me the phones didn’t make notes in the system. I gave up an opportunity to move over to US Cellular with an amazing deal they were offering the same weekend that I renewed with Sprint and I am thoroughly frustrated.
What’s even more frustrating is that I was told by the Client Retention Specialist (Grant ta305290) that he was the top guy that I could talk to and that I was stuck with the phones and the bill for them. How can a company make an agreement and not honor it? Does anyone have an updated contact bumber for the CEO of Sprint?
Sprint/Nextel has the most disrespectful executive team in the business. Even THESE numbers will not help you.
Call anyone of these and you will be transfered to the same scum that you started with.
Its like a roller coaster of AXXholes.
I just wanted to thank you so much for this list. I just recently had a big problem with Sprint myself. We were having trouble getting my husbands phone to work at all. No one was able to help us ….we were probably on the phone with Sprint for a total of 10-15 hours trying to resolve this issue (over multiple days). We tried to cancel before the 30 days was up and they talked us out of it saying they could def get our problem fixed. However, on the 33 day we had enough and tried to cancel without penalty which they would not do (even though the problem was theirs and they even told us they did not know what to do to fix it). So after being laughed at on the phone I looked up “contact Sprint CEO” and found this site. Thank goodness, b/c I contacted Jerry Adriano via email with the story and he promptly emailed me back the next day saying someone from his office would be in touch with me soon. A woman from his office called and got the issue resolved in less than 15 minutes! I am thrilled…I received a check back for everything, even the month of service we used (which I did not expect to get back) and we have NO penalty. So this list does still work and I really appreciate it!
Hey Im having some issues with sprint thought the customer services was getting better but I was fooled. So if anyone knows who to get a hold of let me know.
Everyone you are right Sprint promised to fix things and lied. They said that the rebate we were supposed to get on our phones that we were talked into and bought back in late sept early oct of $ 200.00 would pay for our last bill but they never convienently sent so we have called them weekly and they said we will write off the 38dollars and your check should be there in a week we are still waiting as of yesterday the cust. service person said with all the notes we would not be turned to collections because we were still waiting on the rebate guess what they crapped up my credit and turned me over does anyone know how they cabe turned over for not paying me
Everyone you are right Sprint promised to fix things and lied. They said that the rebate we were supposed to get on our phones that we were talked into and bought back in late sept early oct of $ 200.00 would pay for our last bill but they never convienently sent so we have called them weekly and they said we will write off the 38dollars and your check should be there in a week we are still waiting as of yesterday the cust. service person said with all the notes we would not be turned to collections because we were still waiting on the rebate guess what they crapped up my credit and turned me over does anyone know how they cabe turned over for not paying me
Everyone you are right Sprint promised to fix things and lied. They said that the rebate we were supposed to get on our phones that we were talked into and bought back in late sept early oct of $ 200.00 would pay for our last bill but they never convienently sent so we have called them weekly and they said we will write off the 38dollars and your check should be there in a week we are still waiting as of yesterday the cust. service person said with all the notes we would not be turned to collections because we were still waiting on the rebate guess what they crapped up my credit and turned me over does anyone know how they cabe turned over for not paying me
Everyone you are right Sprint promised to fix things and lied. They said that the rebate we were supposed to get on our phones that we were talked into and bought back in late sept early oct of $ 200.00 would pay for our last bill but they never convienently sent so we have called them weekly and they said we will write off the 38dollars and your check should be there in a week we are still waiting as of yesterday the cust. service person said with all the notes we would not be turned to collections because we were still waiting on the rebate guess what they crapped up my credit and turned me over does anyone know how they cabe turned over for not paying me
Seduced by Sprint’s seemingly better plan, I decided to combine all the cell plans for the family under one carrier. Because there was a mistake on a phone that was ordered, I asked that everything be held up for a day. this was within 12 hours of the order. After that, all H broke loose. I was given misinformation, hung up on, talked to several supervisors telling them to cancel the order. They said, despite the assurance from one rep to wait 24 hours and then it will be easy to stop shipment, that it was too late now. However, all I had to do was refuse the package.
While I was at work, they delivered and left the package. Then, last night and against my specific instructions, they ported my numbers. Because their offices were closed, I was without my cell service until they reopened.
My wife and I will combine our plans, but it will never be with Sprint. I pity anyone who has this service.
Every time I upgrade with Sprint I get a huge bill they can never get it right, been on the phone for over 2 weeks now and today a Supervisor named Grant in their Account Service Dept hung up on me because he was clueless on how to correct my problems and didn’t want to transfer my call to his Manager, he said policy said he cant and we went back and forth on the issue for over 20 minutes and then he just hung up on me! Thank goodness I found this site and a site with Sprints CEO’s phone numbers and emails and got a hold of someone who said they will look into it and get back with me tomorrow….. lets see! I have over a 12 page word doc with problems last time and this time I have over 8 pg of written down notes on a word doc…. lots of problems with their lack of customer service and why is upper management telling them they won’t take calls? They get paid to be in that position don’t they but they don’t want to do any work????? what kind of company is this????
Sprint Customer Service is not helpful and they seem to just do whatever they can to either get you off the phone or out of the store (depending on where you’re trying to get service from.) It is never in their authority to do anything, the person in charge is never available or ‘just left’. I let someone know and have them call you (they don’t). It would be wonderful if they let you out of the contract. Now the new trick is to say they are not responsible for the equipment. They are just responsible for the service. Whenever there is a service problem, they say it’s equipment. Nice going Spring, selling stuff and not taking any responsibility for what they sell.
Does anyone know if they have a contractual requirement to provide service.
I have sprint services and they suck. My phone don’t work, so I took it to a sprint repair store, they couldn’t fix the problem. They ordered me another phone, which is on back order that will take 2 to 3 weeks for me to get it. I called the Sprint customer care and the Rep told me I could get the Samsung Galaxy 2 in place of my HTC EVO if I return to the repair store, that is 45mins away from my house. To make a long story, I was on the phone with Sprint customer service for 3 hours and nothing has been resolved. Now I’m stuck with a phone with no internet, and my calls drop when i’m on it. No one except for one Rep named Crystal was trying to get the phone, i was told i can get my phone dropped the call and I couldn’t get back with the same Rep. I am soo ready to cancel my services with Sprint.