My wife had ordered a pair of sandals from Zappos. When they arrived, she found that they didn’t fit. She tried to order the right size, but Zappos was sold out of her size. So here’s what the company offered: she could return the sandals (for free), Zappos would refund the purchase price and they’d send her a $25 coupon toward her next purchase.
zappos
Zappos Has Otherworldy Customer Service
By 5.17.07
Shopping Online: More Revenue From Clothes And Shoes Than Computers
By 5.16.07
In 2006, revenue from skirts, suits and shoes reached $18.3 billion, surpassing that from PCs, printers and word-processing programs, which totaled $17.2 billion, according to a report to be released today by a major trade group.
The Dark Winter of Our Soles
By 12.29.05
We got this frightening portent in our Gmail accounts today from shoe retailer Zappo’s. The mukluk menace mushes on.
Morning Deals Round-Up: Instrument Memory Shoe Blood
By 12.19.05
• Sam Ash has a 10%-off ‘Friends and Family’ promotion going on today and tomorrow. In-store only, and you’ll need this coupon.
